Helpdesk Technician

Description

Job Summary: We are seeking a proactive Helpdesk Technician, solution-oriented with strong communication skills, to deliver efficient and excellent support. Key Highlights: 1. Integration into a dynamic team with a collaborative environment 2. Opportunity for professional growth and continuous training We are looking for a **Helpdesk Technician** to join our support team and ensure users have an efficient and excellent experience using IT systems. The ideal candidate should be proactive, solution-oriented, and possess strong communication skills. **Responsibilities** * Handle support requests via phone, email, or ticketing system (Level 1\). * Diagnose and resolve hardware, software, and network incidents. * Configure and install computers, printers, peripherals, and applications. * Manage equipment lifecycle (inventory, maintenance, replacements). * Create and update technical documentation and procedures. * Provide remote and on-site support to employees. **Mandatory Requirements** * Technical/professional qualification at level 4 / 12th grade in Information Technology * Experience in helpdesk or technical support (preferably 1\+ years). * Solid knowledge of: * Windows operating systems (10/11\) * Microsoft 365 (Outlook, Teams, OneDrive, account management) * Hardware (PCs, laptops, printers) * Basic networking (TCP/IP, DNS, DHCP) * Clear, user-focused communication skills. * Strong sense of responsibility and autonomy. **Also Valued** * Microsoft certifications * Knowledge of Active Directory, permission management, and policies. * Solid troubleshooting skills. **What We Offer** * Integration into a dynamic team with a collaborative environment. * Opportunity for professional growth and continuous training. * Competitive compensation package aligned with experience. **If you identify with this role and wish to apply, please send your CV with all relevant information about your background and competencies to** **\** **referencing THD\_0326** You can find the original job posting at: https://www.itjobs.pt/oferta/510868/tecnico\-de\-helpdesk