Infrastructure and Technical Support IT Technician (m/f)

Description

Job Summary: We are seeking an Infrastructure and Technical Support IT Technician with practical experience in networks, servers, systems, and end-user technical support. Key Highlights: 1. Integration into a multinational and expanding company 2. Tasks in network infrastructure, servers, and technical support 3. Teamwork and focus on efficient problem resolution We are looking for an Infrastructure and Technical Support IT Technician with practical experience in networks, servers, and systems, who is also capable of providing direct technical support to end users. Main Responsibilities: \- Implement and configure network infrastructures (switches, VLANs, firewalls, VPNs); \- Support the installation and replication of AD, DNS, DHCP, and file servers; \- Participate in the configuration of backup systems, restore policies, and redundancy; \- Collaborate in the application of GPOs, security restrictions, and MFA; \- Support the installation and management of solutions such as GLPI, Snipe\-IT, and Zabbix; \- Contribute to the organization and digitization of technical documentation; \- Create and update network diagrams (physical and logical); \- Perform diagnostics, interventions, and preventive maintenance; \- Provide local and remote technical support to users (hardware, software, network); \- Register and track requests via the helpdesk platform (GLPI); \- Perform preventive maintenance interventions on PCs and equipment; \- Install and configure equipment (laptops, printers, terminals); \- Ensure continuous technical support across various units. Job Requirements: \- Higher education degree in Computer Networks and Systems; Computer Engineering; Information Technologies; or related fields; \- Experience with TCP/IP networks, VLANs, firewalls, and basic routing; \- Basic knowledge of SQL database administration (preferably Microsoft SQL Server); \- Knowledge of Windows Server (AD, DNS, GPOs, etc.); \- Practical experience installing/configuring networking equipment (Unifi, Mikrotik, Cisco or equivalents); \- Knowledge of backup and recovery systems; \- Ability to read and create network diagrams; \- Strong communication skills when interacting with users from diverse departments and technical levels, with emphasis on efficient and professional problem resolution; \- Ease of communication and teamwork; \- Rigor, organization, and initiative; \- Availability for regular travel to group units. What We Offer: \- Integration into a nationally originated, multinational, and rapidly expanding company; \- Compensation commensurate with experience and demonstrated performance. By applying to this job posting, you authorize Politejo to collect and process your personal data. The personal data provided during the application will be processed and stored automatically and physically, ensuring confidentiality, and will be used exclusively for carrying out the necessary procedures for potential recruitment and, if applicable, human resources management, in compliance with legal and contractual obligations. Politejo would like to respond to all applicants, but this is not always possible. Therefore, if you are not contacted within two weeks after submitting your application, please consider the process closed. Employment Type: Full-time Work Location: On-site