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Summary: Responsible for processing all guest check-ins/check-outs, payment management, guest services, and compliance with hotel safety and quality standards. Highlights: 1. Opportunities to anticipate and address guest needs 2. Innovations that enhance hospitality 3. A place where you can become your best self **Additional Information** **Job Number**26069614 **Job Category**Rooms \& Guest Services Operations **Location**Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Job Summary Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Handle all payment types, including room charges, cash, checks, debit cards, and credit cards. Process all check-outs, including resolution of late charges and disputes. Respond to, record, and process guest phone calls, messages, requests, questions, and concerns. Coordinate with housekeeping to monitor readiness for check-in. Inform guests and visitors of parking procedures and dispatch bell or valet staff as needed. Provide guests with information and guidance about the hotel and local area. Prepare daily reports (arrivals, departures), verify special requests, and ensure report accuracy. Complete designated cashier and reconciliation reports in the computer system. Cash guest personal checks and traveler’s checks. Count the bank at the beginning and end of each shift. Balance and reconcile receipts per accounting specifications. Comply with all company safety and security policies and procedures. Adhere to company policies and procedures. Ensure uniform and appearance are clean and professional. Welcome and express appreciation to all guests in accordance with company standards. Anticipate and address guest needs. Communicate clearly and professionally with others. Build and maintain positive relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors. Preferred Qualifications Education: High school diploma or equivalent (GED) Related Work Experience: No related work experience required Supervisory Experience: No supervisory experience required Licenses or Certifications: None *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an inclusive environment where each associate’s background is valued and respected. Our greatest strength lies in the rich fusion of diverse cultures, talents, and experiences among our associates. We are committed to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Marriott Hotels maintains the comfort of approachable spaces worldwide and strives to drive innovation at every opportunity to elevate hospitality. As a member of Marriott Hotels, you will be expected to uphold the promise of “Always delivering exceptional hospitality.” Will you join us in delivering thoughtful, anticipatory, and warm service — preserving and advancing our enduring company spirit? Explore career opportunities with Marriott Hotels, recognized globally as the epitome of hospitality. Joining Marriott Hotels means becoming part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become your best self**. JW Marriott is one of Marriott International’s luxury brands, with more than 100 beautiful hotels and resorts located in major cities and distinctive resort destinations around the world. At JW Marriott, associates are our top priority — because associate happiness directly translates into guest happiness. JW Marriott associates are confident, innovative, sincere, intuitive, and embody the legacy of J. Willard Marriott, the brand’s founder. At JW Marriott, you can become part of a community, experience genuine camaraderie with diverse colleagues, and enjoy a work experience unlike any other. JW Marriott offers training, development, and recognition opportunities within a luxurious environment focused on holistic well-being — a place where you can pursue your passion. We believe that to deliver exceptional hospitality to guests, we must first care for our associates — that is JW Treatment™. Joining JW Marriott means becoming part of Marriott International’s brand portfolio. **A place where you can do your best work, achieve your goals, join an outstanding global team, and become your best self**.
