Summary: Join a customer service team providing advanced technical support for an innovative financial and accounting management solution for SMEs. Highlights: 1. Opportunity to work on a high-impact technological solution for SMEs 2. Continuous training and professional development 3. Collaborative and solution-driven team culture French company founded in 2019, offering an **innovative financial and accounting management solution for SMEs**. The company combines **cutting\-edge technology with traditional accounting services** to provide a centralized and intelligent platform. Its main goal is to **simplify financial management** by automating repetitive accounting tasks while giving business leaders a **clear, real\-time overview** of their company’s financial health. The Role: As a **full member of the customer service team**, you will be responsible for managing customer requests via **phone, email, and chat**, providing **third\-level technical support** for business applications. Key Responsibilities: * Receive and handle user support requests * Third\-level support via inbound calls and chat, resolving issues not solved at previous levels * Provide advanced technical support for internal applications * Analyze application\-related issues and errors * Assist users in resolving complex technical problems * Follow established support procedures and protocols * Verify customer data in databases to prevent errors (SQL/MySQL) * Suggest ideas and alternatives during customer interactions, within defined performance guidelines * Propose service and process improvements based on recurring incidents * Participate in internal training and development activities * Perform any other tasks deemed necessary for the role Profile \& Requirements: * **Fluent French** (written and spoken) – mandatory * **English level B2** * Knowledge of **SQL / MySQL** * Good command of **MS Office** * Experience with **Slack** * Experience with **Postman** * Strong technical troubleshooting and problem\-solving skills * Excellent written and verbal communication skills * Ability to work collaboratively in a team environment * Customer\-oriented mindset * High level of commitment and responsibility * Creativity, innovation, and willingness to learn * Ability to efficiently manage support requests and ticket What We Offer: * A dynamic and innovative work environment * Continuous training and professional development * Opportunity to work on a high\-impact technological solution for SMEs * Collaborative and solution\-driven team culture * Work from Home Tipo de oferta: Integral/Full\-time Pagamento: 1 100,00€ \- 1 300,00€ por mês Benefícios: * Cartão/Ticket refeição * Seguro saúde