IT Support Technician — Level 1 (m/f)

Description

Job Summary: We are looking for a Level 1 Support Technician to serve as the first point of contact for our clients, resolving daily requests promptly and courteously. Key Highlights: 1. First-hand experience in a real and demanding MSP environment 2. Training and mentoring by senior technicians with career progression 3. Stable working hours and a positive team atmosphere Insertpage is a managed services provider (MSP) and web hosting company supporting a portfolio of business clients across Northern Portugal. We seek a Level 1 Support Technician to act as the primary point of contact for our clients and ensure daily requests are resolved promptly and courteously. **Your Responsibilities** * Receive, log, and triage support requests (phone, email, ticketing system). * Resolve first-line incidents: user accounts and passwords, email, printers, workstations, and commonly used software. * Provide basic user support for Microsoft 365 (Outlook, Teams, OneDrive). * Configure and prepare equipment (PCs, peripherals). * Escalate complex cases to Levels 2/3, fully documented. * Maintain request logs and update support documentation. **What We’re Looking For** * Technical education in IT (e.g., CET, vocational training, or equivalent) — or demonstrable experience. * Proficiency in Windows, Office/Microsoft 365 suite, and fundamental networking concepts. * Strong communication skills and a genuine desire to help people. * Organizational ability, sense of responsibility, and eagerness to learn. * Prior experience is not required — attitude and potential are highly valued. * A valid driver’s license (for occasional client visits) is an advantage. **What We Offer** * First-hand (or consolidating) experience in a real and demanding MSP environment. * Training and mentoring by senior technicians, with progression path to Level 2\. * Employment contract and terms appropriate to your profile. * Stable working hours and a positive team atmosphere. Experience: * End-user technical support: 1 year (Mandatory) Work Location: On-site