We are looking for a Full\-remote IT Service Design Specialist to join the team of our client \- a global company in the industry sector. What will be your main tasks and responsibilities? * Setup, record and monitor relevant KPIs for IT global services, processes and functions; * Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities; * Conduct benchmarks and surveys, analyze and act on results; * Collect and aggregate service cost and consumption data from various sources; * Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling; * Identify and create coaching opportunity, required change, new demand as well as new knowledge articles; * Review and update Group IT processes, maintain process documentation and related knowledge base. What is required from you? * Degree in Computer Science, or a related field; * Deep understanding of IT Service Management best practices, ideally with ITIL certification; * Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow. * Strong analytical and problem\-solving skills, with the ability to interpret complex financial data; * Excellent communication and interpersonal skills; * Proven track record of driving process improvements and implementing best practices. * Fluency in English (both written and spoken). Sounds like you? Send us your CV and let's talk! \#LI\-LC1 Candidate\-se através do website Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/507199/it\-service\-design\-specialist\-full\-remote