Customer Support Assistant - E-commerce

Description

Job Summary: We are seeking a communicative, organized, and customer-oriented Customer Support Assistant to strengthen the operations of a rapidly growing company in the online pharmacy and healthcare sector. Key Highlights: 1. Integration into a solid and rapidly growing company 2. A young, dynamic, and collaborative work environment 3. Opportunities for professional growth and development We are a company with a strong presence in both national and international markets, specializing in the online sale of pharmacy and healthcare products. We are currently experiencing a phase of significant growth and expansion. To support this growth and strengthen our operations, we aim to hire a **Customer Support Assistant**. We are looking for a communicative, organized, and customer-oriented individual who enjoys direct interaction and possesses strong problem-solving skills. We are a young, ambitious, and dynamic team; therefore, we value a positive attitude, a collaborative spirit, and the desire to grow with us. **Main Responsibilities:** * Customer service and support via email, chat, and WhatsApp; * Clarifying customer inquiries regarding products, orders, and processes; * Monitoring and managing orders in coordination with the warehouse; * Handling delivery issues, including direct contact with courier services; * Efficiently and professionally resolving incidents and complaints; * Ensuring an excellent customer experience across all interactions; * Recording and updating information in internal systems; * Collaborating with internal teams to continuously improve service. **Candidate Profile:** * Experience in customer service within an e\-commerce context (preferred); * Excellent written and verbal communication skills; * Strong customer orientation and problem-solving ability; * Organizational skills and ability to manage multiple tasks; * Proactivity and autonomy; * Proficiency with digital tools and customer service platforms. **What We Offer:** * Base salary commensurate with the role and demonstrated experience; * Meal allowance of €10 (paid over 12 months); * Annual profit-sharing bonus; * Health insurance plan; * Birthday day off; * Discounts on products, fuel, electricity, and services; * Integration into a solid and rapidly growing company; * A young, dynamic, and collaborative work environment; * Participation in a project with high expansion potential; * Opportunities for professional growth and development. If you seek to join a growing company and become part of a motivated, results-driven team, please send your application to **rhallpharma@gmail.com**. Salary: €920.00 \- €1,000.00 per month Benefits: * Meal card/ticket * Commercial discounts * Free parking Work location: On-site