Customer Support Team Lead (m/f/d)

Description

Summary: Lead a diverse team in delivering operational excellence, fostering a high-performance culture, and driving continuous improvement in sales and after-sales services. Highlights: 1. Lead a diverse team, fostering continuous growth and enhancing skillsets. 2. Drive operational excellence and ensure consistent delivery against targets. 3. Promote innovation, process improvement, and digital transformation. **Siemens Global Business Services (GBS)** enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After\-Sales. In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here! **Discover our purpose, culture, and what makes GBS unique!** **Check out here****!** Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order\-to\-delivery processes up to after\-sales support. With our end\-to\-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints. **Are you ready to be part of the change? Come join us!** **Your mission will be…** You'll lead a diverse team of 10\-15 people in delivering operational excellence and building a high\-performance culture. Your leadership directly impacts company performance, team capability, and customer satisfaction—you're shaping the future of MSD by developing talent, driving continuous improvement, and creating an environment where people grow and excel. Day\-to\-day, you'll: **People Leadership \& Team Development:** * Build, mentor, and develop your team, fostering continuous growth and enhancing skillsets aligned with current and future business needs; * Drive hiring decisions autonomously to attract and retain talent that strengthens team capabilities; * Serve as a people manager responsible for performance management, development conversations, and accountability—supporting career development and succession planning; * Foster a collaborative, inclusive, and high\-performance culture where team members feel valued, trusted, and inspired to do their best work. **Operational Excellence \& Business Impact:** * Monitor and drive Key Performance Indicators (KPIs) as defined by the Service Line Manager, ensuring your team consistently delivers against targets while maintaining quality and compliance standards; * Oversee day\-to\-day operations by planning, monitoring, and optimizing tasks and deliverables to ensure efficiency, accuracy, and timeliness; * Drive team adherence to compliance standards, business rules, and company policies, ensuring after sales support is processed accurately and in line with established procedures; * Act as the primary point of escalation for complex customer or stakeholder inquiries, driving resolution through collaboration with relevant departments. **Innovation, Improvement \& Digital Transformation:** * Drive continuous process improvement by identifying opportunities to simplify, automate, standardize, and digitalize operational workflows; * Lead process change initiatives in alignment with Service Line management, implementing new tools, technologies, and best practices that enhance team productivity; * Foster a culture of curiosity and continuous learning, encouraging team members to explore emerging industry trends and new approaches. **We are looking for someone with…** * Personally, you score with team leadership and coaching experience, are motivated to be part of a fresh and innovative set\-up, and want to build\-up and manage a team. * You are proud to work in Sales and inspired to see the vision for Sales come alive. * You share our passion for (Siemens) technology, software, products, and services within the area of industrial automation and digitalization and smart infrastructure. You understand their value and can help customers get the most out of our portfolio. * You have experience with Sales and CRM tool, like Sie Sales, and are Curious about new technologies and trends. * You have excellent listening skills and an outspoken, and open communication style also converting excitement over Phone or Video calls. * Data analytics and understanding how to drive performance are your superpowers. * Leads and coordinates Performance Review Meetings with the customer Supports the implementation of GBS WEA MSD roadmap/strategy in strong alignment with Business Line Management. * Language Skills: Proficiency in English is a must, proficiency in one of the following languages is a plus: French, Portuguese or Italian. **What We Offer** * **Belong \& Innovate:** Work in diverse teams where every idea matters and innovation grows through collaboration and trust. * **Flexibility that Works:** Hybrid model, flexible hours, and a home office budget — because balance fuels performance. * **Health \& Well\-being:** Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best. * **Grow Without Limits:** Access world\-class learning platforms, mentoring, and continuous development opportunities. * **Purpose \& Perks:** Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service. **Please attach your CV in English to your application.** \#Siemens Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!