Tasks * Analyze and translate business requirements into functional specifications for CMS. * Configure CMS applications to align with business needs and optimize workflows. * Maintain and improve software requirements, user stories, and documentation. * Support SQL\-based configuration and database manipulation tasks. * Monitor application performance and ensure optimal availability. * Handle incidents, service requests, and user support tickets. * Provide post\-implementation support and training to end\-users. * Document and track defects, proposing proactive solutions. * Participate in stakeholder meetings to gather and clarify requirements. * Assist in CMS demonstrations and presentations. * Communicate effectively with cross\-functional teams and external vendors. * Support testing activities, including defect tracking and validation. * Ensure quality delivery of functional changes and releases. * Coordinate change requests and maintain release calendars. * Track deployment progress and document release activities. * Align stakeholders and communicate release schedules. * Ensure compliance with SLAs and support budget/resource optimization. Requirements * Bachelor’s or Master’s degree in Software Engineering, Business Informatics, Computer Science, or related fields. * 1–3 years of experience in Contract Management Systems or IT roles (internship or junior level). * Experience or knowledge in Agile environments (SAFe, Scrum, Kanban) is a plus * Proficiency in SQL and database manipulation. * Familiarity with tools like Jira, Confluence, and MS Office 365\. * Understanding of SDLC and functional analysis principles. * Strong communication and collaboration abilities. * Analytical thinking and attention to detail. * Initiative, accountability, and a team\-player mindset. * Fluency in English (written and spoken)