Resumo da Vaga: The Front Office Manager leads the Front Office team to deliver warm, refined, and anticipatory service, ensuring a seamless guest experience from arrival to departure. Principais Destaques: 1. Liderar a equipe da Recepção para um serviço refinado e antecipatório. 2. Gerenciar operações diárias da Recepção, Concierge e Operadores. 3. Resolver preocupações dos hóspedes com profissionalismo e discrição. **About the Role** The Front Office Manager leads the Front Office team in delivering warm, refined, and anticipatory service from arrival to departure. **Key Responsibilities** * Manage daily Front Office operations (Reception, Concierge, Operators). * Ensure a seamless guest arrival and departure experience. * Maintain strong coordination with Guest Relations and Housekeeping. * Monitor service performance, coaching staff to achieve excellence. * Resolve guest concerns with professionalism and discretion. **Profile** * Experience in luxury hospitality required. * Strong supervisory and communication skills. * Passion for guest engagement and team leadership. Tipo de oferta: Período Integral, Integral/Full\-time Localização do trabalho: Presencial
João Santos
Indeed · HR
João Santos
Indeed · HR
