Description
Job Summary:
Provide technical advice to customers, promote solutions, offer maintenance and customization services to ensure satisfaction and loyalty, manage inventory, and participate in cycling events.
Key Highlights:
1. Continuous product and customer relationship training, with a focus on cycling
2. Integration into a dynamic and informal team
3. Opportunities for professional growth and development
### **We want to get to know you—join us!**
#### **Role**
* Provide technical advice to customers on all types of bicycles and accessories, ensuring appropriate selection based on each rider's level
* Promote and sell solutions for the customer's desired experience, including new products, second-life items, rentals, etc.
* Offer maintenance, repair, and customization services to extend product lifespan and ensure a positive post-sales experience
* Ensure customer satisfaction and loyalty across all channels through close, responsive relationships
* Manage cycling product inventory and display, ensuring availability and optimal in-store presentation
* Actively contribute to the store’s commercial activities
* Participate in organizing workshops and cycling-related events to promote cycling practice and technical knowledge
* Contribute to improving the product range by collecting and relaying customer feedback to brand teams
#### **Profile**
* Cycling enthusiast with relevant technical knowledge
* Team spirit, responsibility, and proactivity
* Strong communication skills and passion for customer service
* Motivation to achieve goals and enhance customers' shopping experience
#### **We Offer**
* Fixed salary + variable compensation
* Continuous product and customer relationship training, with a focus on cycling
* Integration into a dynamic and informal team
* Opportunities for professional growth and development
* A culture centered on employee well-being and customer satisfaction