Job Summary: We are seeking a dynamic and communicative Shift Manager to lead the team, ensure smooth store operations, and deliver an exceptional customer experience—with a strong focus on results and teamwork. Key Highlights: 1. Lead the team and ensure smooth store operations 2. Collaborative, results-oriented work environment 3. Opportunity for career growth and autonomy **Who Are You?** You are a dynamic, communicative person who enjoys seeing things get done. You lead by example, keep team energy high, and ensure everything runs smoothly during your shift. You embrace challenges, continuously learn, and take responsibility—always with a positive attitude and a results-driven mindset. At NORMAL, you’ll receive comprehensive training to fully understand our values, systems, and routines, enabling you to confidently lead your shift. **What Will You Do?** As Shift Manager, you’ll ensure the store operates smoothly and efficiently while you’re in charge. You’ll support the Store Manager and the team, guarantee an outstanding customer experience, and maintain a motivating and efficient store environment. If you dislike overly complicated processes and prefer a practical approach, you’re in the right place—here we value initiative, accountability, and teamwork. **Your Responsibilities:** * Lead the team during your shift, ensuring motivation, organization, and focus; * Deliver exceptional customer service, including direct support at the cash register; * Handle opening and closing of tills, ensuring accuracy, security, and proper control of funds; * Maintain a well-organized, tidy, and appealing store layout, ensuring continuous product replenishment; * Participate in receiving, checking, and stocking merchandise; * Coordinate daily tasks, delegate responsibilities, and ensure routines are followed; * Resolve issues promptly, ensuring seamless store operations; * Serve as the liaison between the team and the Store Manager, ensuring clear and effective communication. **Your Qualifications:** * Retail experience, preferably with leadership or coordination responsibilities; * Ability to lead with empathy, positivity, and a results-driven mindset; * Strong organizational skills, accountability, and attention to detail; * Passion for teamwork and direct customer interaction; * Eagerness to learn, test new ideas, and grow within the company. At NORMAL, you’ll join a growing concept where your role makes a real impact on the store’s day-to-day operations and the team’s well-being. Here, you’ll enjoy autonomy, opportunities for advancement, and a relaxed, collaborative, and results-oriented environment. Join us and help make NORMAL the customers’ preferred destination—and a great place to work.
João Santos
Indeed · HR
João Santos
Indeed · HR
