Help Desk Support

Description

Job Summary: Responsible for resolving Level 1 and Level 2 incidents in Portugal, providing end-user technical support and maintaining infrastructure. Key Highlights: 1. End-user technical support (Hardware and Software) 2. Network, operating systems, and tools management such as Jira 3. Focus on communication and dynamic teamwork Hipoges, founded in 2008, is one of the leading Asset Management platforms in the Iberian Peninsula, managing over €48.5 billion in assets. With a presence in Spain, Portugal, Greece, and Italy, and more than 1,800 employees worldwide, Hipoges serves major financial institutions and international investors. Hipoges provides a broad range of asset management-related services, including: * Advisory services throughout portfolio evaluation and acquisition processes * Process design and implementation of management tools * Development of servicing solutions for various asset types * Consulting department for portfolio acquisition operations and investment partnerships with clients. **1] BRIEF JOB DESCRIPTION** Resolve Level 1 and Level 2 incidents occurring in Portugal, and occasionally in other group countries. **2] RESPONSIBILITIES** * End-user technical support (Hardware and Software); * Installation and maintenance of workstations; * Maintenance and support of structured networks (switch, router…); * Maintenance and support of redundancy solutions (UPS); * Remote/telephone support to end-users. **3] COMPETENCIES** * Knowledge of DHCP, DNS, AD DS; * Networking knowledge (TCP/IP); * Knowledge of Windows 11 operating systems; * Knowledge of Microsoft Office, Office 365; * Knowledge of SIP protocols; * Smartphone fleet management; * Printer fleet management; * Experience with incident management tools such as Jira; * Good English language skills; Spanish is a plus; * Strong communication and customer orientation skills; * Adaptability and teamwork capability; * Dynamism and proactivity. **4] QUALIFICATIONS** * Educational Requirements: Minimum of 12th grade with a professional course in technology fields; * Experience: Minimum of 1 year in similar roles. **Send CV to email:** **\** Hipoges is an equal opportunity employer committed to fostering a discrimination-free workplace where individuals are treated with dignity and respect. Hipoges does not discriminate against job applicants based on race, ethnicity, nationality, religion, age, gender, sexual orientation, disabilities, or any other characteristic protected under applicable legislation. We uphold these principles across all employment dimensions, including recruitment, hiring, training, compensation, promotion, and benefits. You can find the original job posting at: https://www.itjobs.pt/oferta/513381/help\-desk\-support