Customer Service Agent

Description

Job Summary: The Banco Invest is seeking a Customer Service Agent to support customers with banking operations and financial products, clarify questions, and ensure comprehensive follow-up. Key Highlights: 1. Supporting customers with banking operations and financial products 2. Clarifying questions and presenting solutions with empathy 3. Ensuring comprehensive customer follow-up In an increasingly global and sophisticated world, investment opportunities are becoming more complex, requiring greater specialization and personalized support—unattainable through standardized offerings. This is Banco Invest’s strategic choice: a more specialized, flexible bank, with highly qualified relationship managers. Within this context, **Banco Invest** seeks to recruit a **Customer Service Agent** to join its Direct Banking Department in **Lisbon**. **Main Responsibilities:** * Support customers with banking operations and financial products, ensuring clear and accurate information; * Clarify questions and present solutions with empathy, proactivity, and effectiveness; * Ensure comprehensive customer follow-up, escalating complex cases to the relevant departments; * Represent Banco Invest with professionalism, approachability, and a focus on service excellence. **Requirements:** * Experience in customer service, particularly in banking or high-demand service sectors; * Strong communication skills, critical thinking ability, and eagerness to learn; * Active listening, strong problem-solving ability, and sense of responsibility; * Team spirit, empathy, attention to detail, and desire for growth. **Salary Range and Benefits:** * Base salary between €1,200 and €1,300 gross/month, commensurate with demonstrated experience; * Meal allowance paid via meal card; * Competitive performance-based bonuses that recognize individual achievement; * Stability and recognition within a solid institution fostering meritocracy and close collaboration; * Continuous training and opportunities for personal and professional development; * Positive organizational climate. If you believe you match this profile, please send your updated CV to **recrutamento@bancoinvest.pt**, referencing “Customer Service Agent”. Your next career step starts here! *In compliance with the provisions of the GDPR and other applicable data protection legislation, Grupo Banco Invest, S.A. ensures that the processing of your personal data is lawful, fair, transparent, and limited to the purposes for which your data were collected. We inform you that candidate selection will be based solely on curriculum analysis, and such analysis will be eliminatory; only pre\-selected candidates will be contacted for interviews.* Compensation: €1,200.00 \- €1,300.00 per month Benefits: * Meal card/ticket Work Location: On-site