Job Summary: We are looking for a proactive professional with strong interpersonal skills to manage customer service, repair processes, and CRM management, ensuring complete customer satisfaction. Key Highlights: 1. Integration into a multinational company with a Human First culture 2. Dynamic and collaborative work environment 3. Opportunity for professional growth and development #### **Store: Torres Novas** #### **Your day-to-day responsibilities** * Ensure excellent customer welcome at any touchpoint; * Receive SPV customers, initiating repair processes and spare parts requests, while mastering procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions tailored to each customer’s situation and coordinating with respective store departments when necessary; * Independently and effectively manage customer waiting situations, resolving conflicts with customers to ensure their complete satisfaction; * Monitor the entry and exit of goods across different areas and implement anti-theft procedures; * Process payments and returns, strictly adhering to cash and safe handling procedures, and assume responsibility for security protocols; * Inform, train, and support Resident Customers in autonomous payment (Self-Service Cashiers or Website). #### **Who we are looking for** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer orientation and sensitivity to customer needs; * Interpersonal skills and ability to work in a team; * Stress resistance; * Organizational skills and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
