Summary: This role is a trusted bridge between customers and Siemens, ensuring seamless sales order flow from placement to delivery, directly impacting customer satisfaction and business growth. Highlights: 1. Own customer accounts and manage sales orders with precision and care. 2. Act as the primary interface between customers and Siemens business units. 3. Prevent costly delays and resolve discrepancies proactively. **Siemens Global Business Services (GBS)** enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After\-Sales. In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here! **Discover our purpose, culture, and what makes GBS unique!** **Check out here****!** Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order\-to\-delivery processes up to after\-sales support. With our end\-to\-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints. **Are you ready to be part of the change? Come join us!** **Your mission will be…** You will be the trusted bridge between our customers and Siemens, ensuring every sales order flows seamlessly from placement to delivery. Your work directly impacts customer satisfaction, business growth, and Siemens's reputation for reliability and excellence. **Day\-to\-day, you'll:** * Own a group of customer accounts and manage their Sales Orders with precision and care; * Book sales orders within our ERP system (SAP) accurately and efficiently; * Monitor "work in progress" orders and deliveries, anticipating and preventing delays; * Clarify order discrepancies with business units and customers – solving problems before they escalate; * Act as the primary interface between customers and Siemens business units, warehouses, and factories – representing Siemens's commitment to service excellence; * Manage customer and business unit questions with professionalism and responsiveness; * Ensure exceptional communication quality on behalf of Siemens, building trust and satisfaction with every interaction. **Why this matters:** In this role, you'll prevent costly delays, resolve discrepancies proactively, and ensure customers experience Siemens as their reliable, solution\-focused partner. You'll also develop skills that prepare you for further growth within our company. **We are looking for someone with...** * Language Proficiency: Fluency in English and French at C2 level, able to communicate freely with all relevant stakeholders and represent Siemens professionally in every interaction; * Microsoft Office Mastery: Strong knowledge of Outlook, Excel, and Word to manage orders, track communications, and organize data efficiently across multiple accounts and deadlines; * Detail\-Oriented \& Accuracy\-Focused: Strong attention to detail and commitment to accuracy—reworking erroneous orders is possible but time\-consuming, so you take pride in getting it right the first time; * Organizational Excellence: Excellent organizational skills and ability to manage multiple orders and deadlines simultaneously, keeping complex customer accounts on track even under pressure; * Process Thinker: You grasp how orders move through systems and anticipate what could go wrong at each stage, enabling you to prevent problems before they escalate; * Problem\-Solver: You don't just report issues—you analyze root causes and coordinate across teams to resolve them, turning obstacles into opportunities; * Reliable Communicator: You explain complex situations clearly (both in writing and verbally) and maintain trust with customers and colleagues, representing Siemens with professionalism; * Customer\-Focused Relationship Manager: You genuinely enjoy solving customer problems and representing Siemens with integrity, understanding that every interaction either builds or breaks customer relationships; * Collaborative Team Player: You work seamlessly with Sales, Delivery, Finance, and Warehouse teams—you never say "that's not my job" because you understand order management is a team sport; * Continuous Learner: You propose process improvements, embrace new tools, methods (e.g. Lean/Agile), and Artificial Intelligence, and actively look for ways to strengthen order management and support organizational growth. **Nice to Have:** * SAP knowledge (order\-related modules) and comfort with Siemens\-specific IT tools—we can train, but experience is a plus! * Previous experience as an Order Manager or in a similar role; * Basic understanding of order management principles; * Bachelor's degree in Business, Finance, or related field (or equivalent professional experience). **What We Offer*** **Belong \& Innovate:** Work in diverse teams where every idea matters and innovation grows through collaboration and trust. * **Flexibility that Works:** Hybrid model, flexible hours, and a home office budget — because balance fuels performance. * **Health \& Well\-being:** Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best. * **Grow Without Limits:** Access world\-class learning platforms, mentoring, and continuous development opportunities. * **Purpose \& Perks:** Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service. **Please attach your CV in English to your application.** \#Siemens Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!
João Santos
Indeed · HR
João Santos
Indeed · HR
