French Speaking Customer Advisor

Description

Summary: Join a fintech team as a French-Speaking Customer Success Advisor, guiding users through digital payment platforms and ensuring seamless, secure transactions while contributing to platform optimization. Highlights: 1. Serve as primary contact for users navigating digital payment platforms 2. Identify and resolve platform issues, making complex financial tools accessible 3. Collaborate with international departments on fintech developments Are you ready to join the fintech revolution? We are looking for motivated **French\-Speaking Customer Success Advisors** to join our elite team in **Lisbon, Portugal**. In this role, you will serve as the primary point of contact for users navigating digital payment platforms, ensuring every transaction is seamless and every account remains secure. If you thrive in a fast\-paced environment and want to build a career in finance, this is your opportunity to succeed in one of Europe's most exciting cities! **Your Impact \& Responsibilities** ----------------------------------- As a Customer Success Advisor, you do far more than just answer inquiries. You guide users through the digital payment ecosystem and ensure their financial transfers go smoothly. * **User Support:** Assist French\-speaking clients with questions regarding digital wallets, account access, and payment processing. * **Tech Troubleshooting:** Identify and resolve platform issues, making complex financial tools simple and accessible for customers. * **Data Security:** Strictly adhere to safety protocols to safeguard sensitive financial information and prevent fraud. * **Global Teamwork:** Utilize your English skills to collaborate with international departments and stay updated on the latest fintech developments. * **Improving the Experience:** Share valuable user feedback and ideas to help our development teams continuously optimize the platform. **Who We Are Looking For** -------------------------- We care most about your attitude and language capabilities. You do not need a background in finance to apply, as we provide comprehensive training to set you up for success! ### **Minimum Requirements:** * **Languages:** Native or near\-native fluency in written and spoken **French**, paired with a solid intermediate level of **English (B2\)**. * **Desire to Learn:** No specific background is required—we are looking for driven individuals who are passionate about learning the industry. * **Tech Literacy:** Comfortable operating different software systems and digital financial tools. * **Professionalism:** Ability to handle sensitive financial matters with patience, discretion, and a solution\-oriented approach. **Salary \& Perks** ------------------- We offer a comprehensive rewards package designed to help you succeed and enjoy an excellent quality of life in Portugal: * **Base Salary:** €930 gross per month, distributed 14 times per year (inclusive of mandatory local summer and Christmas bonus payments). * **Attendance Bonus:** An additional €65 monthly allowance for being reliable and punctual. * **Meal Stipend:** €7\.63 per working day, provided via a dedicated meal card. * **Career Growth:** Clear internal pathways for promotion into leadership, corporate training, or specialized technical roles. **Complete Relocation Support** ------------------------------- If you are relocating to Portugal from another country, we make your transition completely simple and stress\-free: * **Provided Housing:** Move directly into a private bedroom within a shared, company\-managed apartment with your rent and utility bills fully covered. * **Flight Reimbursement:** We will refund the cost of your flight ticket to Lisbon and arrange for a direct airport pickup. * **Paperwork Support:** Hands\-on assistance from our team to help you secure your local Portuguese tax number (NIF) and social security documentation. **Living the Lisbon Dream** --------------------------- Lisbon is the ultimate destination for anyone seeking a perfect balance between professional growth and personal fun. From wandering historic neighborhoods to relaxing at trendy rooftop venues, there is always something new to explore. Spend your weekends surfing at the beach or tasting incredible local cuisine, all while working in a highly supportive, multinational office environment. **How to Apply** ---------------- If you are thrilled about the prospect of launching your fintech career in beautiful Lisbon, select **Apply Now** and send over your current CV written in **English**!