Host

Description

Summary: The Host is the initial contact with guests, responsible for creating a positive experience, greeting, seating, and acting as a tour guide and entertainer. Highlights: 1. Initial contact with guests, creating a positive experience 2. Opportunity to be a tour guide, communicator, and entertainer 3. Creating memorable experiences and 4. Overview: The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Responsibilities: Basic functions of the Host include: * Opening doors, where applicable * Welcoming and thanking guests * Answering questions \- accurately and politely * Maintaining a clean and organized waiting area * Answering the phone * Directing guests to areas \& restrooms * Providing security for co\-workers, guests and celebrities * Assisting servers, bussers and managers * Performing opening, closing \& side duties – cleaning glass, polishing brass, sweeping \& vacuuming the floor, wiping menus, restroom maintenance, etc. * Assuring the complete satisfaction of each and every guest * Creating memorable experiences * Entertaining guests to create “Raving Fans” Additional Details: Job Requirements include: * Performing duties which require bending , reaching and standing for long periods of time * Maintaining a well\-groomed appearance (“having a plan”) * Following all uniform guidelines * Practicing all safety \& sanitation standards * Recycling products, where possible * Remaining calm in a hectic, fast\-paced atmosphere * Demonstrating a high level of organization, attention\-to\-detail and a sense\-of\-urgency * Displaying a positive and outwardly friendly attitude toward guests * Maintaining HRC’s 5 core Values and Mission Statement \#IndeedEU