**Description:** ---------------- Noesis is looking for the following profile: **Main Tasks and Responsibilities:** * 2nd line application support; * Knowledge and participation in task automation processes; * Management, monitoring, and control of service levels; * Identification of issues and implementation of monitoring solutions for service control; * Communication with Technical/Functional teams; * Creation and updating of documentation and support materials for service support; * Analysis, documentation, and improvement of internal processes and tools; * Analysis and resolution of incidents and problems; * Development of tools and processes within service management; **Requirements:** * Professional experience of over 4 years in the role; * Operating Systems: AIX, Linux, Windows; * Proficiency in Unix Shell commands/navigation; * Shell Scripting; * SQL syntax; * Familiarity with IT best practice standards/tools such as ITIL, ISO20000, PCIDSS; * Ability to apply creative solutions to complex automation problems; * Ability to understand and resolve issues related to problem analysis and application performance; * Ability to lead and organize multiple complex technical projects simultaneously; * Availability for on-call duties (24x7). **Location:** Alfragide, Lisbon If you meet these requirements and would like to join an innovative organization that continuously invests in the development of its talents, send us your application. **Join us. Let’s innovate together!** All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each individual, ensuring that no candidate is discriminated against based on gender, ethnicity, sexual orientation, age, religion, or physical condition.