French Speaking Customer Advisor

Description

Summary: Join a fast-moving FinTech company as a French-speaking Customer Success Advisor, supporting a major Payment Solutions brand and helping users navigate online payment tools. Highlights: 1. Opportunity to start a career in the booming FinTech industry 2. Engage with French-speaking clients on payment processing and digital wallets 3. Provided full training with a focus on attitude and language skills Step into the fast\-moving world of financial technology! We are hiring French\-speaking Customer Success Advisors to join our headquarters in Lisbon. Supporting a major Payment Solutions brand, you will be the main point of contact for people using digital finance tools. This is more than just a support job—it is your chance to start a career in the booming Fintech industry while living in the beautiful Portuguese capital. **Your Core Responsibilities** As a customer success advisor, you do more than just answer questions. You help users navigate the online payment world and make sure their money transfers go smoothly. ### **KEY RESPONSIBILITIES** * **Customer Support:** Answer French\-speaking clients through various channels regarding payment processing, digital wallets, and account status. * **Problem Solving:** Take ownership of difficult billing questions and technical issues to ensure every customer gets a solution. * **Security \& Safety:** Follow strict financial safety rules to protect user data and make sure all transactions are legitimate. * **Teamwork:** Work with an international team, using your English skills to stay in sync with managers and technical departments. * **Quality Standards:** Reach and exceed performance goals to keep customer satisfaction at the highest level. ### **WHAT WE LOOK FOR** We care most about your attitude and language skills. You do not need a specific background because we give you full training! * **Language Skills:** You must speak and write perfectly in French. You also need a good middle level of English (B2 level) for internal training and company systems. * **Willingness to Learn:** You don't need a specific background. While experience helps, we care more about your potential and your desire to learn the industry. * **Dependability:** You are a reliable professional who shows up for your team and your customers on time. * **Tech Savvy:** You are comfortable using different software platforms and solving problems with digital tools. ### **PAY \& BENEFITS** We offer a full financial package to make sure our team is well\-supported: * **Fixed Salary:** A base pay of €930 gross per month, paid 14 times per year (this includes your mandatory extra summer and Christmas payments). * **Attendance Bonus:** An extra €65 monthly bonus just for being reliable and showing up to work on time. * **Meal Stipend:** €7\.63 for every working day to cover your daily meals, paid onto a special food card. * **Career Growth:** Access to our "Grow With Us" programs to help you move into senior, quality, or management roles. ### **MOVING TO LISBON? WE'VE GOT YOU COVERED** If you are moving to Portugal from another country, we make your move simple and stress\-free: * **Premium Housing:** We provide a private bedroom in a shared, company\-managed apartment—so you do not have to worry about the stress of finding a flat! * **Relocation Help:** We cover your flight costs and give you hands\-on help with Portuguese paperwork (like getting your local NIF and Social Security numbers). ### **THE LISBON LIFESTYLE** Lisbon is an incredible place to live. Famous for its historic buildings, amazing food, and nearby world\-class beaches, it offers the perfect mix of professional growth and coastal relaxation.