French Speaking Customer Advisor

Description

Summary: Join a fast-growing team as a French-speaking Customer Advisor, acting as the main contact for users of a world-leading online finance platform, providing excellent service and solving problems. Highlights: 1. Help users navigate online payments and ensure smooth money transfers 2. Engage in customer help, tech support, and security & fraud prevention 3. Collaborate internationally and contribute to service improvement Join our fast\-growing Lisbon team as a French\-speaking Customer Advisor for a top global Payment Solutions company. In this role, you will be the main point of contact for French speakers using a world\-leading online finance platform. We are looking for people who are great at talking to others, solving problems, and providing excellent service in one of Europe's most beautiful cities. **Your Daily Responsibilities** As a customer advisor, you do more than just answer questions. You help users navigate the online payment world and make sure their money transfers go smoothly. ### **KEY RESPONSIBILITIES** * **Customer Help:** Answer incoming questions through phone calls and online chat, giving clear and helpful advice on how to use the payment system. * **Tech Support:** Help users set up their accounts, check their payment status, and fix technical problems. * **Security \& Fraud:** Keep an eye on account activity to protect users from fraud and ensure their online transactions stay safe. * **Team Communication:** Work closely with your international coworkers and managers, using English to stay updated on new projects and goals. * **Improving Service:** Keep accurate records of customer feedback to help the company make the app even better for everyone. ### **WHO WE ARE LOOKING FOR** We care most about your attitude and language skills. You do not need a specific work background because we give you full training! * **Language Skills:** You speak and write French perfectly. You also need a good middle level of English (B2\) for work meetings and training. * **Positive Attitude:** Friendly people who are eager to learn and ready to help others. * **Computer Skills:** Comfortable using different software programs and working with several computer screens at once. * **Availability:** Ready to work on\-site at our office in Lisbon and work on a 24/7 rotating shift schedule (including days, nights, and weekends). ### **PAY \& BENEFITS** We offer a stable and fair pay package to ensure you have a great life in Portugal: * **Fixed Salary:** A base pay of €930 gross per month, paid 14 times a year (this includes your mandatory extra summer and Christmas payments). * **Attendance Bonus:** An extra €65 monthly cash bonus just for being dependable and showing up to work on time. * **Daily Meal Money:** €7\.63 for every day you work, paid onto a special food card. * **Future Growth:** Clear ways to get promoted into higher roles like Team Leader, Trainer, or Quality Analyst. ### **RELOCATION \& HOUSING (For Those Moving to Lisbon)** If you are moving to Portugal from another country, we make your move simple and stress\-free: * **Free Room:** We provide a private bedroom in a shared company apartment, with all rent and utility bills fully covered. * **Travel Costs:** We will pay you back for your flight ticket to Lisbon and pick you up directly from the airport. * **Paperwork Support:** Direct, hands\-on help getting your local Portuguese tax number (NIF), social security, and health registration sorted. ### **THE LISBON LIFESTYLE** Lisbon is a wonderful place to live and work, famous for its sunny weather, historic streets, and great food. You can spend your free time surfing at the beach, exploring the city's nightlife, or enjoying a meal by the river. It is an amazing place for a fresh start!