Summary: Manages software integration projects for Envipco customers in Portugal, serving as the main technical contact for integrations, testing, and new software rollouts. Highlights: 1. Full ownership of new integration projects with customers 2. Technical contact for software integration and testing 3. Support new software releases and machine configurations **Summary:** Responsible for managing and supporting software integration projects for Envipco customers in Portugal. Acts as the main technical contact for integrations, testing, and rollouts of new software, while coordinating with the EU Support and R\&D teams. Gathers customer feedback, supports pilot initiatives, and ensures smooth delivery of software solutions and service quality**.** **Tasks:** * Full ownership to allocated new integration projects with Envipco customers in Portugal in collaboration with the EU Support team \& R\&D * Act as the first point of contact for Envipco’s customers for any technical questions/issues regarding software integration and testing * Testing of new software versions (both proprietary machine software and OS) * Coordinate \& support rollout of new software releases to the field and assist local teams in setup/configuration of new machines * Translate customer requests to R\&D sprints as appropriate * Perform analysis and problem solving via telephone and / or remote support in collaboration with the EU Support team * Support the setup of pilot tests/initiatives across EU * Gather feedback direct from customers for future improvements/enhancements to our devices * Stay up to date with new product developments to ensure we always deliver the highest level of service possible * Technical qualification / background from automation or software systems * Some years experience in a software related technical support role * Background in customer service/support, ideally with both onsite \& remote experience * Some programming experience with capabilities to write test scripts * Experienced in using scripting languages (e.g. Bash shell, Python etc.) * Previous work with Linux systems and command line experience is a must * Clear in communication, focused and patient * Fluent in Portages and English, any other European language is a plus Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply. If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.