Russian Speaking Customer Support Representative

Description

Summary: Join a global division as a Russian-speaking Customer Support Professional, protecting digital spaces and delivering exceptional user care for a premier social media platform. Highlights: 1. Elevate your career in an energetic, multicultural business hub. 2. Contribute to a safe, secure, and highly engaging online community. 3. Structured career progression into specialized roles. **This role is completely on\-site in Lisbon, Portugal. Candidates must already live within the country with full working rights to be eligible. International applicants or sponsorship requests will not be considered.** ### **About the Role** Are you ready to elevate your career within an energetic, multicultural business hub in the heart of Lisbon? We are seeking driven, Russian\-speaking Customer Support Professionals to join a global division supporting one of the world's premier social media platforms. In this role, you will serve as a vital point of contact, helping to ensure the online community remains safe, secure, and highly engaging. ### **Core Responsibilities** In this position, you will protect digital spaces and deliver exceptional user care by executing the following tasks: * **Inbound Support:** Deliver premium assistance to Russian\-speaking users through email and live chat, resolving inquiries regarding account recovery, privacy configurations, and core features. * **Technical Problem\-Solving:** Identify, troubleshoot, and resolve application bugs to ensure a seamless user experience. * **Policy Guidance:** Educate community members on platform guidelines and safety standards to foster a respectful and welcoming environment. * **Performance Excellence:** Consistently achieve daily productivity and quality benchmarks while maintaining an empathetic, professional demeanor. ### **Candidate Profile \& Requirements** We value individual potential and cultural alignment over specialized technical backgrounds. A fully paid comprehensive training program will be provided to equip you with all the necessary skills. #### **Qualifications** * **Language Skills:** Native or near\-native mastery of Russian, paired with a strong working command of English (B2 level minimum) to comfortably navigate internal training and corporate communications. * **Work Authorization:** Must hold a valid Portuguese Residence Permit (*Título de Residência*), an EU passport, or official Refugee Status. * **Experience:** Backgrounds in hospitality, guest relations, or customer care are highly appreciated but not mandatory. * **Flexibility:** Adaptability to thrive in a dynamic workplace with rotating shift schedules. ### **Compensation \& Hours** * **Base Salary:** **€1,237 gross monthly** (distributed on a standard 12\-month calendar). * **Working Hours:** Full\-time commitment of 40 hours per week (5 days a week). * **Shift Format:** 8\-hour daily shifts with a 1\-hour unpaid lunch break. * **Operational Window:** Rotational schedules operating Monday through Sunday, between **07:00 AM and 12:00 AM (Midnight)**. ### **Perks \& Company Culture** * **Career Progression:** Structured internal pathways to transition into specialized roles, including Subject Matter Experts (SMEs), Corporate Trainers, and Team Leads. * **Health \& Wellness:** Comprehensive private medical insurance starting on your first day, alongside robust mental and physical wellbeing initiatives. * **Global Environment:** Work from a state\-of\-the\-art office alongside a diverse workforce representing over 50 different nationalities. * **Lifestyle Benefits:** Free Portuguese language courses, corporate sports leagues, group surfing sessions, and regular team\-building social activities. * **Stability:** Enjoy the security of a stable contract representing one of the most recognized and influential tech brands in the world.