Field Support

Description

Summary: Inetum is seeking a Field Support Specialist to resolve daily IT issues, ensure seamless operations, and promote user satisfaction. Highlights: 1. Diagnose and troubleshoot hardware, software, and network issues. 2. Educate staff on effective technology use. 3. Join a global leader in IT services with opportunities for growth. **Description du poste** At Inetum, we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction. **Main Responsibilities:** * Diagnosing and troubleshooting hardware, software, and network issues for on\-site teams. * Setting up new equipment and ensuring existing systems are updated and functioning properly. * Educating staff on how to use specific technologies or systems effectively. * Keeping detailed records of issues resolved, updates applied, and processes implemented. * Interacting with both internal teams and external clients to address concerns and provide solutions. * Identifying potential risks and implementing preventive measures to minimize downtime. **Profil*** Educational background in IT, Computer Science, or related fields. * Proficient in troubleshooting hardware, software, and network\-related issues. * Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS). * Familiarity with ticketing systems and IT support tools, such as ServiceNow or JIRA. * Ability to diagnose and resolve technical issues under time constraints. * Analytical thinking to identify root causes and implement effective solutions. * Excellent communication skills to provide clear instructions and updates to non\-technical users. * A team\-oriented mindset with the ability to collaborate with various departments. * A customer\-first approach, ensuring user satisfaction. * Proficiency in English, and other languages, can be a bonus. **À propos d'Inetum** Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology\-driven company, Inetum is the place for you! Come be Inetum! **Informations supplémentaires*** Location: Porto * 100% on\-site work **Country** Portugal **Location** Porto **Contract Type** Open\-ended contract