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Job Summary: Hospitality professional for the Front Office of a 5* hotel, responsible for welcoming guests, handling complaints, participating in financial management, and answering the switchboard. Key Highlights: 1. Welcome and assist guests from reservation through check-out 2. Handle complaints and resolve incidents to ensure guest satisfaction 3. Participate in the front office's financial management **Eurostars Hotel Company** is seeking hospitality professionals for the **Front Office** department of a 5\* hotel in **Lisbon \- Parque das Nações**. **The selected candidate will be required to perform the following duties:** * Welcome and assist our guests from the moment of reservation until their departure; * Handle complaints and resolve any type of incident to ensure guest satisfaction; * Participate in the front office's financial management (billing, cash reconciliation, and nightly audit); * Answer the switchboard, make and receive calls, and connect them to the appropriate extensions/departments. **The following profile is preferred:** * Education in Hospitality and Tourism; * Minimum 2 years of experience in this position; * Availability to work rotating shifts; * Good command of English (Spanish is a plus). **By joining Eurostars Hotel Company, you will enjoy the following benefits:** * 50% discount at our high-quality hotels: enjoy up to 50% off at all our outstanding 4\*/5\* hotels worldwide, and up to 20% off for your family members; * Training via The Power Business School: full and unlimited free access to all courses (MBA, digital, IT, soft skills, etc.) offered by our partner The Power Business School — the #1 online business school in the market, delivered by top active industry professionals; * Access to our Employee Club: enjoy various types of discounts and benefits across multiple categories (entertainment, technology, sports, fashion, etc.); * Enjoy complimentary hotel stays: through the Eurostars Hotel Company Referral Program, we reward referrals that result in hires. If you refer someone who is hired, you will receive complimentary hotel nights.
