Spanish Speaking Technical Support Representative

Description

Summary: This role involves providing technical support to Spanish-speaking clients, validating repairs, managing claims, and optimizing service workflows within a specialized fleet management division. Highlights: 1. Utilize mechanical expertise for technical validation and expert consulting 2. Manage end-to-end technical incident claims with adherence to standards 3. Identify and suggest improvements for service workflow optimization **We are a leading global financial institution and a major player in the European banking landscape. Our Porto\-based Excellence Center is looking for a** **Technical Support Specialist** **with a deep background in automotive mechanics to join our specialized fleet management and insurance services division.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- In this role, you won't just be "handling calls"; you will be the technical backbone for our Spanish\-speaking clients, utilizing your mechanical expertise to validate repairs, manage technical claims, and ensure high\-quality service standards. ### **Key Responsibilities** * **Technical Validation:** Analyze and validate repair estimates and maintenance requests from automotive workshops across Spain. * **Expert Consulting:** Provide high\-level technical support to clients and partners regarding vehicle mechanics and maintenance. * **Claim Management:** Manage the end\-to\-end process of technical incidents, ensuring cost\-effectiveness and adherence to safety standards. * **Multilingual Communication:** Communicate effectively in **Spanish** (Native/C1\) and **Portuguese** (B2/C1\) to bridge technical gaps between different stakeholders. * **Process Optimization:** Identify recurring technical issues and suggest improvements to the service workflow. ### **What We Are Looking For** * **Automotive Expertise (Mandatory):** Solid, hands\-on experience as an **Automotive Mechanic**. You must understand vehicle components, repair times, and workshop operations. * **Language Proficiency:** + **Spanish:** C1 or Native level (mandatory). + **Portuguese:** B2 to C1 level. * **Education:** Minimum of 12th grade (High School Diploma) or equivalent technical certification. * **Analytical Skills:** Ability to read technical diagrams and cost estimates with high attention to detail. * **Soft Skills:** Strong communication skills, problem\-solving mindset, and a customer\-centric approach. ### **Offer \& Benefits** * **Base Salary:** €1,200 Gross per month. * **Meal Allowance:** €12 per day (paid in a meal card). * **Flexible Work Model:** \* Initial training and first month will be **fully on\-site** in Porto to ensure successful integration. + Upon reaching autonomy, you will transition to our **Hybrid Model** (50% Remote / 50% On\-site). * **Professional Growth:** Opportunity to work within a prestigious international group with clear career progression paths. * **Environment:** A multicultural and dynamic workplace located in the vibrant city of Porto. ### **Working Conditions** * **Location:** Porto, Portugal. * **Schedule:** Full\-time. * **Model:** On\-site (Initial) / Hybrid (Post\-autonomy). If you are a mechanic looking to transition your hands\-on expertise into a corporate, international environment, we want to hear from you. **Apply today to drive your career forward.**