French-Speaking Back Office Advisor

Description

Summary: Join a multicultural team in Porto as a Back Office Operator, where your fluency in French and meticulousness will support smooth, accurate, and exclusively written customer assistance. Highlights: 1. Written communication management (email & chat), no telephone calls. 2. Key role in technical resolution and administrative follow-up in French. 3. Work environment focused on precision and diplomacy. **Important Note:** This position is exclusively for individuals already residing locally. No relocation budget is provided. **On-site: French-Speaking Back Office Advisor – Porto** -------------------------------------------------------- Is French your strongest language, and are you looking to advance your career in one of Europe’s most attractive coastal metropolises? We are seeking a methodical **Back Office Operator** to strengthen our multicultural teams in Porto. Forget phone-call stress: here, you communicate exclusively in writing via email and instant messaging. Working behind the scenes, you become the guarantor of smooth, accurate, and empathetic customer assistance. ### **Your Responsibilities** * **Contact Methods:** Zero calls. Exclusive handling of written channels (Emails & Live Chat). * **Core Duties:** Resolving technical cases, archiving and validating profile data, and managing administrative follow-up in French. * **Work Environment:** Porto, Portugal (Position based at our offices or in a hybrid mode, depending on the assigned project). ### **Compensation & Benefits** We place high value on punctuality and work quality. Your package is designed to secure your daily life while boosting your purchasing power: * **Contractual Fixed Salary (L2\):** €1,120/month *(paid over 14 months per year)* * **Adaptation Bonus:** €100/month *(tied to objectives during your first 6 months)* * **Punctuality Bonus:** €25/month * **Meal Allowance:** Approximately €126/month *(credited in cash)* * **Company Benefits:** Premium health insurance, discounted gym memberships, and partner discounts. **Total Monthly Gross Package:** Approximately **€1,371** *(excluding traditional 13th and 14th-month payments)* ### **Work Schedule & Rest** Schedules are managed on a rotating basis to ensure service continuity while preserving your personal time: * **Weekdays (Monday–Friday):** 09:00–18:00 * **Weekend (Saturday):** Flexible hours on rotation between 10:00–20:00 * **Time Off:** Your **Sunday** is guaranteed + one additional weekday off (variable) if you work a Saturday shift. ### **Candidate Profile** * **Language Skills:** Perfect command of written French (C1/C2\) and operational English proficiency (minimum B2). * **Digital Skills:** Proven ability to manage multiple customer relationship tools and handle several parallel chat conversations. * **Precision:** High operational rigor — no detail escapes you; you efficiently identify anomalies. * **Diplomacy:** Consistently polished, positive, and professional written communication — regardless of situation complexity. ### **Living in Porto** Relocating professionally to Porto means embracing a lifestyle shaped by the beauty of the Douro River, the iconic architecture of Ribeira, and a warm local culture. The city stands out for its excellent quality of life combined with significantly lower daily expenses than elsewhere in Western Europe — ideal for maximizing your budget. ### **Ready to Take on the Challenge?** Send us your application now, including your CV (written in French or English)!