French-Speaking Back Office Advisor

Description

Summary: Join our international team as a meticulous Back Office Manager, handling complex customer requests exclusively in writing, focusing on fluid and personalized responses. Highlights: 1. Manage customer requests 100% in writing (emails & instant messaging) 2. Process complex files, update client accounts, and handle admin tasks 3. Excellent written French (C1/C2) and good English (B2) required **Important Note:** Only candidates already residing locally will be considered. No relocation assistance is provided. **On-site: French-Speaking Back Office Advisor – Porto** -------------------------------------------------------- Is French your native or preferred language, and are you eager to revitalize your professional journey in the heart of an ultra-dynamic European seaside city? We are seeking a detail-oriented **Back Office Manager** to join our international business unit based in Porto. Here, there are no headsets or incoming calls: you handle all user requests 100% in writing (emails and instant messaging). As a true pillar of the customer experience, your role will be to deliver ready-to-use, fluid, and personalized responses. ### **Mission Summary** * **Communication Channels:** Exclusively written exchanges (Email & Live Chat). * **Your Responsibilities:** Process complex files, update client accounts, and carry out routine administrative tasks in French. * **Work Format:** Porto, Portugal (Physical presence in the office or hybrid model depending on assignment). ### **Compensation & Employee Benefits** Because rigor deserves recognition, we offer a stable salary structure paired with genuine growth opportunities: * **Fixed Salary (Level L2):** €1,120 / month *(paid over 14 months)* * **Integration Bonus:** €100 / month *(performance bonus during the first semester)* * **Attendance Bonus:** €25 / month * **Meal Allowance:** Approximately €126 / month *(paid directly into your account)* * **Additional Benefits:** Private health insurance, negotiated sports subscriptions, and discounts with local merchants. **Estimated Gross Monthly Income:** Nearly **€1,371** *(excluding annual year-end and holiday bonuses)* ### **Work Schedule Organization** To balance operational efficiency with respect for your personal time, schedules follow a rotating system: * **Monday to Friday:** 09:00–18:00 * **Saturday:** Variable shifts scheduled between 10:00 and 20:00 * **Weekly Rest Day:** **Sunday** is mandatory off + one weekday recovery day if you are scheduled on Saturday. ### **Your Strengths** * **Language Skills:** Excellent written French (C1/C2 level required), coupled with solid English foundations (minimum B2 level). * **IT Agility:** Full proficiency in juggling multiple customer relationship management (CRM) software systems and several simultaneous instant messaging conversations. * **Attention to Detail:** Constant vigilance to spot even the smallest anomalies at first glance. * **Professional Demeanor:** Impeccable, courteous, and positive communication style—even when dealing with demanding interlocutors. ### **Thriving in Porto** Working here also means embracing an exceptional quality of life. Known for its lively riverside, historic bridges, and gentle pace of life, Porto offers the perfect balance. Its very affordable cost of living—compared to major European metropolises—allows you to fully enjoy your earnings daily. ### **Ready for the Adventure?** Join our team without delay by submitting your application (CV in French or English)!