Service Desk Agent

Description

Job Summary: Noesis is seeking a candidate to join an IT Service Desk team supporting a German industrial organization, acting as the single point of contact. Key Highlights: 1. L1 and L2 incident handling and resolution in German and English 2. Support for Microsoft 365, Intune/MDM, and SAP GUI environments 3. Integration into an innovative organization focused on training **Description:** ---------------- Noesis is seeking the following profile to join an IT Service Desk team supporting a German industrial organization, acting as the Single Point of Contact (SPOC) for users. **Main Tasks and Responsibilities:** * Handle and resolve first- and second-line incidents and requests via phone, email, and portal, meeting response SLAs, in German and English; * Provide L1 and L2 support for Microsoft 365 (account management, mailboxes, Teams, licenses), Intune/MDM, and SAP GUI (client component); * Log, classify, and track tickets in the ITSM tool (Omnitracker), with structured escalation whenever necessary; * Support for mobile devices, VPN, printing, IP telephony, and endpoint security; * Document procedures and contribute to the knowledge base, proposing improvements to existing processes. **Requirements:** * Proficiency in German (written and spoken, B2 level or higher) and fluent English; * 1–3 years of experience in IT Service Desk or technical support; * Knowledge of Microsoft 365, Active Directory / Entra ID, Intune, and Windows environments; * Familiarity with ITIL best practices (incident and request management). If you meet these criteria and wish to join an innovative organization that continuously invests in talent development, send\-us your application. **Join us. Let’s innovate together!** All our recruitment and selection processes are based on equal opportunity, valuing each individual's competence and potential, and ensuring no candidate is discriminated against on the basis of gender, ethnicity, sexual orientation, age, religion, or physical condition. * Ad published under Law No. 4/2019, of January 10 **Requirements:** -----------------