After-Sales Team Manager

Description

Job Summary: Lead your own section, recruit and develop talent, ensuring product maintenance, repair, and customization with a focus on customer satisfaction. Key Highlights: 1. Team leadership and development 2. Autonomy to make decisions 3. Passion for sports and positive impact ### **Satisfied athletes are our mission!** #### **Role** * Lead your own section as if it were your own business * Recruit, onboard, and grow talent through regular mentoring of after-sales service technicians * Support, develop, and motivate your team * Contribute daily to improved organization and efficiency * Ensure daily maintenance, repair, and customization of products for customers * Apply procedures related to various after-sales service processes (Bicycles, Fitness, Ski and Snowboard, Camping, Kayaking, Customization, Electronics, etc.) * Guarantee service quality * Provide the best technical advice and assistance to our customers * Actively contribute to after-sales service performance * Ensure daily safety, organization, and operation of our space #### **Profile** * Passion for sports and physical activity, and desire to create positive impact * Leadership and team development capabilities * Focus on teamwork and collaboration in the interest of the customer * Results-oriented mindset and commitment to exceeding goals * Positive attitude, proactivity, and ability to make autonomous decisions * Strong communication, organizational skills, and adaptability to change * Ambition, responsibility, and curiosity * Availability to work on Saturdays #### **We Offer** **Compensation and Financial Well-being:*** + Fixed salary \+ variable component linked to collective performance (Gross annual remuneration between €25,500 \- €31,000) + Opportunity to become a Decathlon shareholder and benefit from the company’s annual results + Annual salary review based on merit, performance, and potential + Permanent full-time employment contract + Health and life insurance + Exclusive discounts on the Decathlon brand and a network of over 500 partners (leisure, technology, well-being, etc.) + Support for sustainable mobility **Work-Life Balance and Family:*** + Up to 25 vacation days \+ your birthday off + Option to purchase 4 additional rest days + Parenting Kit to support the arrival of new family members + Employee and family support program focused on physical, mental, and emotional well-being **Development and Career:*** + Continuous training plan via Decathlon University + Autonomy to make decisions, assume responsibilities, and contribute to team and company growth + Opportunities for personal and professional development to build your career path in Portugal or internationally **Culture and Environment:*** + Dynamic, close-knit, and collaborative environment, driven by team spirit and constant feedback + Sports activities and internal events to experience our passion for sports