French-Speaking Customer Advisor

Description

Summary: Join a dynamic team as a French-Speaking Customer Advisor to embody excellence, handle inquiries, and ensure customer satisfaction. Highlights: 1. Multichannel customer relationship management with empathy and professionalism 2. Methodical analysis and resolution of customer issues 3. Active participation in continuous process improvement **Job Title:** French-Speaking Customer Advisor **Location:** Braga, Portugal (Fully on-site position) **Work Format:** Full-time (40-hour weekly contract) **Opportunity Overview** Are you fluent in French and currently seeking a stable, stimulating, and meaningful professional project in Braga? As part of our ongoing business expansion, we are actively seeking a passionate French-Speaking Customer Advisor who values human-centered service to join our dynamic teams. In this strategic role, you will represent the image and excellence of our company to an exclusively French-speaking audience. On a daily basis, your responsibilities will include handling all user inquiries, providing personalized and efficient real-time responses, and ensuring an impeccable level of satisfaction across all our communication channels (phone calls, emails, and live chat). **Your Daily Responsibilities** * **Customer Relationship Management:** Compassionate handling of incoming requests via phone, email, and chat, ensuring fluent communication, a professional demeanor, and strong empathy. * **Incident Analysis and Resolution:** Precise identification of each client’s needs, methodical diagnosis of encountered issues, and step-by-step guidance toward concrete solutions to maximize first-contact resolution rates. * **Administrative Follow-up and CRM Usage:** Meticulous and rigorous entry of key information, interaction histories, and case statuses into our internal management tool (CRM). * **Achievement of Performance Goals:** Consistent adherence to and exceeding of key performance indicators (KPIs), including service quality, customer satisfaction (CSAT) scores, and optimization of processing times. * **Contribution to Continuous Improvement:** Active team participation through sharing field experiences, on-the-ground analyses, and constructive suggestions aimed at refining our operational processes. **Prerequisites and Desired Profile** * **Language Skills:** Bilingual fluency or native-level command of French, both spoken and written (C1/C2 level required). *Important note: Knowledge of English or Portuguese is not mandatory for application.* * **Local Residency:** Current residence established in Braga or its immediate surroundings. *This position is exclusively open to candidates already based locally. No relocation package or remote work option will be offered.* * **Technological Proficiency:** Familiarity with standard computer tools and demonstrated ability to efficiently manage multiple software applications, browser tabs, and databases. * **Interpersonal Skills:** Exceptional active listening, strong service orientation, tact, and a temperament firmly focused on others’ satisfaction. * **Flexibility and Mindset:** Ability to thrive in a fast-paced work environment while maintaining a positive, calm, and proactive attitude when facing challenges. **Work Organization and Schedule** * **Working Days:** Monday to Friday only (Saturdays and Sundays guaranteed as days off). * **Weekly Hours:** 40 hours per week, scheduled at 8 hours per day. * **Shift Times:** Rotating schedule within operating hours ranging from 07:00 to 17:30. **Compensation and Social Benefits** * **Base Salary:** €930 gross per month (paid over 14 months annually). * **Meal Allowance:** €7.63 net per actual working day (paid directly with monthly salary). * **Punctuality Bonus:** Gross monthly gratification of €25 for impeccable attendance. * **Performance Bonus (KPI):** Monthly bonus up to €140 gross, depending on achievement of individual and collective objectives. * **Career Development:** Strong prospects for internal promotion to roles with increased responsibility (Quality Assurance, Team Management, Internal Training). * **Onboarding Pathway:** Comprehensive and paid initial training starting from your first day to equip you with all keys to success. * **Professional Environment:** A collaborative, warm, and international workplace located in modern, ideally situated premises in Braga.