Summary: Join our team as an Assistant CRC and contribute to policyholder satisfaction by managing incoming and outgoing calls within the context of claims handling. Highlights: 1. Client file management with rigor and a service-oriented mindset 2. Mission to contribute to policyholder and insurer client satisfaction 3. Enjoy teamwork in a human-scale environment Do you enjoy helping others and feeling that your actions make an impact, and do you possess a strong service orientation? Our commitment to best supporting insurer clients and enhancing policyholder satisfaction during claims handling leads us to seek new talent. No prospecting, no sales: you will manage client files with rigor and a service-oriented mindset. **Could it be you?** As part of our business expansion, we are seeking to recruit three **Assistant CRC (H/F)**. **Location: Braga (Portugal)** **Contract: 1-year fixed-term contract, renewable** **Working hours: Monday to Friday – 8:00 AM to 4:30 PM** * **Compensation: €14,300 gross / 14 months** * **Fluency in French, both spoken and written (reading, writing, communication)** **Your role** You will handle incoming and outgoing calls related to claims follow-up. Your mission: contribute to policyholder and insurer client satisfaction by providing clear, effective, and appropriate responses. **Your responsibilities** * Handle between **50 and 60 calls per day** (incoming and outgoing) * Attach documents to claims files * Depending on the nature of the request and our internal processes: * Respond or propose an appropriate solution * Log the call in management tools * Redirect to the appropriate contact person if necessary **Your profile** * Education: **High school diploma up to bachelor’s degree (Bac to Bac+2)** * Experience: **Minimum one prior experience in a call center; telephone platform or customer relationship environment** * You enjoy teamwork in a human-scale environment **Required skills and qualities** * Interpersonal skills, service quality, and active listening * Team spirit, positive attitude, and curiosity * Adaptability, stress management, and ability to handle conflict situations * Rigor and autonomy * Proficiency with telephony tools, CRM, and management software * Strong oral and written communication skills * Knowledge of customer relationship processes in insurance (an advantage) **Benefits:** * Hybrid work model, up to 3 days of remote work possible * Fixed working hours: 8:00 AM – 4:30 PM * Monday to Friday schedule * Meal vouchers * Monthly bonuses If you are looking for a new challenge, do not hesitate to apply. Type of position: Full-time Compensation: €14,300.00 per year Benefits: * Meal card/voucher
João Santos
Indeed · HR
João Santos
Indeed · HR
