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Summary: Perform general administrative tasks and promote brand image throughout the sales and marketing process while delivering exceptional customer service. Highlights: 1. Promote the brand image of the banner 2. Serve as a point of contact and communicate with clients 3. Develop positive professional relationships **Additional Information** **Job Number**26063662 **Job Category**Sales \& Marketing **Location**Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle general administrative tasks to support the Sales and Marketing department (e.g., filing, sending emails or faxes, data entry, photocopying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or event orders). Promote the banner’s brand image both internally and externally. Gather materials and create information packs (e.g., brochures, promotional materials). Apply sales techniques that maximize revenue while retaining existing Marriott customers. Enter, retrieve, reconcile, and verify information (e.g., commissions, prospects, third parties) using the software employed in the sales process. Respond to customer inquiries regarding hotel facilities/services (e.g., operating hours, room types and rates, offers, promotions, entertainment, restaurants, special events). Serve as a point of contact for customers and communicate with them via telephone and email to address questions and requests. Follow and implement all chain policies and procedures; ensure wearing a clean, complete uniform; maintain a neat and professional appearance at all times on property; respect confidentiality when disseminating banner- and/or hotel-specific information and protect all company assets. Greet and welcome all guests according to chain standards; anticipate and meet their needs; thank them warmly. Use clear and courteous language in all communications; prepare and proofread written documents accurately and thoroughly; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers; unite and support one another to achieve common goals; listen and respond appropriately to other employees’ concerns. Comply with quality requirements and standards. Move, lift, carry, pull, and place loads weighing up to 4.5 kilograms independently. Perform all other duties assigned by supervisors consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent secondary-level education. Related work experience: At least 1 year of related work experience. Supervisory experience: None. License or certification: None. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We have fostered an environment where our colleagues’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences among our colleagues. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other aspect covered by applicable law.* In more than 100 award-winning properties worldwide, Ritz-Carlton staff create such exceptional experiences that they remain etched in guests’ memories long after their stay. The brand attracts the finest hospitality talent from around the globe, who uphold the tradition of creating unforgettable memories. We believe that every individual can succeed when empowered to be creative, caring, and empathetic. Each day, we set the global standard for luxurious, exclusive, and unparalleled service. It is our great pride to deliver excellence in comfort and hospitality to our guests. Your role will be to ensure that Ritz-Carlton’s standards of excellence are upheld daily, elegantly and thoughtfully. These standards form the foundation of Ritz-Carlton properties and drive us to continually exceed expectations. It is through these standards—and our belief that our culture contributes to our success—that Ritz-Carlton has earned its reputation as a global leader in luxury hospitality. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining The Ritz-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.
