Russian Speaking Customer Advisor

Description

Summary: Seeking motivated Russian-speaking Customer Support Representatives to join an international department, fostering a protected, reliable, and interactive digital space for a world-leading social media network. Highlights: 1. Advance your career in a vibrant, multicultural business hub. 2. Provide top-tier service to Russian-speaking users via web chat and email. 3. Promote internal advancement opportunities into specialized roles. * **Geographic Constraint:** Strictly limited to individuals who already hold legal residency and are living in Portugal. International applicants or those needing visa assistance will not be considered. * **Work Location:** Lisbon (On\-site at a modern corporate campus). ### **About the Role** Are you looking to advance your career path within a vibrant, multicultural business hub in Lisbon? We are searching for motivated Russian\-speaking Customer Support Representatives to integrate into an international department backing a world\-leading social media network. Acting as a primary contact for platform members, you will assist in fostering a digital space that is protected, reliable, and highly interactive. **Everyday Responsibilities** ----------------------------- In this position, you will protect online communities and champion exceptional user care through the following duties: * **Inbound Assistance:** Provide top\-tier service to Russian\-speaking users via web chat and email channels, addressing issues related to profile recovery, account privacy, and core application tools. * **Technical Troubleshooting:** Investigate and resolve software glitches to deliver a smooth, uninterrupted user experience. * **Guideline Education:** Inform and advise platform users on community standards and safety protocols, helping to maintain a civil and inviting online space. * **Performance Standards:** Regularly meet daily quantitative and qualitative metrics while maintaining an understanding, professional attitude. **Ideal Candidate Profile** --------------------------- We prioritize personal potential and cultural fit over niche technical experience. If you are driven to succeed, our fully compensated onboarding track will provide all the tools you need. ### **Requirements** * **Language Proficiency:** Native or near\-native fluency in Russian, complemented by a confident working command of English (minimum B2 level) to independently follow internal training modules and corporate updates. * **Right to Work:** Candidates must possess a valid Portuguese Residence Permit (*Título de Residência*), a formal Refugee Card, or an EU passport. * **Prior Background:** Previous employment in guest relations, customer service, or hospitality is valued but completely voluntary. * **Schedule Adaptability:** The flexibility to thrive in a fast\-moving office environment and adapt to changing, rotating shift rosters. **Compensation \& Work Schedule** --------------------------------- * **Gross Compensation:** €1,237 monthly (paid on a standard 12\-month calendar cycle). * **Weekly Obligation:** A steady 40\-hour work week divided across 5 operational days. * **Shift Structure:** 8 daily working hours paired with a 1\-hour unpaid midday break. * **Operating Hours:** Rotating shift configurations spanning Monday through Sunday, scheduled anytime between 07:00 AM and 00:00 AM (Midnight). **Corporate Benefits \& Culture** --------------------------------- * **Internal Advancement:** Defined pathways for professional growth; we consistently promote frontline staff into specialized roles like Subject Matter Experts, Corporate Coaches, and Team Managers. * **Healthcare \& Wellness:** Complete private medical insurance active from day one, along with accessible physical and mental well\-being tools. * **International Workspace:** Perform your duties in a high\-tech corporate office alongside a diverse team originating from more than 50 different countries. * **Lifestyle Perks:** Complimentary Portuguese language training, company\-backed athletic leagues, group surfing outings, and frequent staff social events. * **Job Security:** The peace of mind that comes with stable employment on behalf of one of the most prominent and influential brands in the global tech sector.