Dutch Speaking Customer Experience Advisor

Description

Summary: Seeking motivated Dutch-speaking customer experience specialists to provide top-tier support for a world-renowned brand in premium household appliances and consumer electronics. Highlights: 1. Act as a brand ambassador for a leading market brand 2. Turn technical queries into positive, lasting brand experiences 3. Engage in regular, fully paid professional development This hiring campaign is designed **exclusively for local candidates**. The organization does not offer international relocation funding, travel stipends, or temporary housing. Applicants moving from abroad must fully manage and fund their own transit, immigration/visa requirements, and local housing arrangements independently. ### **Corporate Mission \& Project Scope** Are you fluent in Dutch and looking to build a successful career in one of Europe's most vibrant, coastal capital cities? Our growing international operations hub in Lisbon, Portugal, is actively recruiting motivated **Dutch\-Speaking Customer Experience Specialists**. In this role, you will act as a brand ambassador for a world\-renowned market leader in premium household appliances and consumer electronics, delivering top\-tier support to their customer base. You will work out of our modern, centrally located corporate office in Lisbon. ### **Key Responsibilities \& Daily Tasks** As a Customer Operations Consultant, your goal is to turn routine technical queries into positive, lasting brand experiences by: * **Multi\-Channel Support:** Professionally answering inbound requests from Dutch\-speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, device setups, and corporate purchases. * **Technical Troubleshooting:** Carefully diagnosing customer problems with smart technology and home appliances, providing clear solutions, or routing cases to our engineering and repair teams. * **CRM Data Entry:** Accurately logging all customer feedback, interactions, and ticket resolutions into our CRM database to maintain flawless tracking. * **Professional Development:** Participating in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies. ### **Candidate Profile: Requirements \& Qualifications** We value a positive attitude, emotional intelligence, and strong communication skills above extensive industry experience. #### **Minimum Requirements** * **Language Skills:** Native or near\-native fluency (C1/C2 level) in written and spoken Dutch, alongside a solid professional command (B2 level) of English for internal company communication. * **Location Status:** Already living in Lisbon, or fully prepared and legally permitted to relocate to Portugal independently. * **Communication Style:** Superb verbal and written communication abilities, backed by a patient, solution\-oriented, and customer\-first approach. * **Computer Literacy:** Strong digital skills with the ability to multitask across multiple software systems and quickly master new platforms. #### **Preferred Assets (Optional)** * Prior experience in call centers, customer support, retail, hospitality, or technical helpdesks. * A genuine interest in consumer electronics, smart home ecosystems, or modern kitchen appliances. ### **Compensation Package \& Employee Benefits** We offer a highly competitive financial and benefits framework to ensure your economic stability and reward your performance: * **Base Salary:** €1,400 gross per month, paid **14 times per year** (including the standard Portuguese summer and Christmas bonus distributions). * **Language Bonus:** An extra €150 monthly premium for utilizing your specialized Dutch language skills. * **Performance Bonus:** Up to €100 monthly in KPI incentives based on quality and productivity targets. * **Meal Allowance:** €7 per active working day (adding roughly €140 to €150 extra net cash per month). * **Immediate Coverage:** Comprehensive private health and life insurance policies starting on your very first contract day. * **Career Progression:** Transparent paths for rapid internal promotion. We heavily favor our current staff when filling openings for Team Leaders, Quality Assurance Analysts, and Corporate Trainers. * **Company Culture:** A lively, multicultural workplace featuring regular team events, cultural activities, and a highly supportive management team. ### **How to Apply** If you are ready to advance your career while enjoying life in sunny Lisbon, click **"Apply Now"** and submit your updated resume in English today!