Danish-Speaking Customer Support Advisor

Description

Summary: Seeking a Danish-speaking customer support professional to provide outstanding, thoughtful, and accurate service for a premium automotive brand across the entire ownership journey. Highlights: 1. Represent a world-leading premium automotive brand 2. Focus on quality interactions over contact volume 3. Provide high-end service throughout customer journey We are looking for a Danish\-speaking customer support professional who understands what outstanding customer service looks like and can confidently represent a world\-leading premium automotive brand at the level it deserves. The ideal candidate values the quality of each interaction and takes pride in delivering thoughtful, accurate, and customer\-focused support rather than focusing purely on contact volume. This is a fully remote role based in Portugal, supporting Danish\-speaking customers across the entire ownership journey — from initial pre\-purchase inquiries through to full aftersales assistance. **What's in it for you** ------------------------ * Competitive base salary * Bonus system * Fully remote position (based in Portugal) * Monday to Friday schedule only * No weekend work * Rotating shifts between **07:00 and 19:00** **What you will do** -------------------- * Handle inbound customer inquiries via **phone, email, and chat in Danish** * Support vehicle owners with questions regarding **features, connectivity, technology, and vehicle functionality** * Assist with **warranty\-related questions, service bookings, and dealership referrals** * Manage customer complaints with ownership, professionalism, and a solution\-oriented approach aligned with premium brand standards * Guide customers through both the **purchase process and aftersales journey**, ensuring a consistently high\-end service experience **What we are looking for** --------------------------- * Danish language level **C1 or C2 (mandatory)** * Currently based in Portugal (relocation is not provided for this role) * Strong customer\-first mindset with the ability to represent a premium automotive brand with confidence and care * Availability for rotating shifts Monday to Friday between **07:00 and 19:00** * Previous experience in customer service is an advantage but not essential You will be the voice of a premium automotive brand, where service expectations are high and every interaction matters. The role offers a structured weekday schedule (Monday to Friday only), with no weekend work and evenings always free.