Service Manager

Description

Job Summary: We are seeking a Service Manager to manage service requests and ensure the efficient flow of projects within a collaborative and dynamic environment. Key Highlights: 1. Manage service requests and oversee projects. 2. Collaborate with technical and business teams. 3. Opportunities for professional growth and development. **Hey! Did you find this job posting by chance?** **At Nimber, we don’t believe in coincidences.** If this opportunity caught your attention, great — keep reading. We are Nimber, and we’re not just looking to fill positions; we’re building teams that make a difference. If you’re passionate about organizing, prioritizing, communicating, and ensuring everything runs smoothly, then this role might be exactly what you’re looking for. Join us and help elevate service management to the next level. **But what is Nimber, really?** In mathematics and game theory, *Nimbers* are numbers with special addition and multiplication properties. And that’s precisely what we aim to do: add value to our clients’ projects by enabling solutions that work, evolve, and grow. **Position:** **Service Manager (Hybrid in Alfragide)** **Minimum Experience: 3 years** **Who are we?** A collaborative, dynamic, and results-oriented team. We value individuals who take ownership, communicate clearly, and remain calm even when juggling multiple priorities. If this resonates with you, we’d love to meet you. **What you’ll do (epically):** * Manage service requests and evolutionary requests for departmental projects. * Ensure logging, tracking, and prioritization of all requests. * Identify and manage conflicts between requests, ensuring alignment across teams. * Guarantee formal delivery of requests across all environments (development, testing, production). * Work closely with technical and business teams to ensure smooth and clear request lifecycle management. * Contribute to continuous improvement of service management processes. **What we’re looking for in you:** * Experience in service management, PMO, team coordination, or similar roles. * Proficiency with tools such as Word, PowerPoint, MS Project, HPSM, Confluence, and Jira. * Knowledge of software management lifecycles and methodologies including Waterfall and Agile. * Excellent communication and organizational skills. * Proactivity and ability to manage conflicts with balance and assertiveness. * Completed bachelor’s degree. **We value:** * Basic knowledge of distributed software systems. * Prior experience in technology environments or development teams. **Why you’ll love working with us:** * A dynamic, collaborative, and solution-oriented environment. * Challenging projects with real-world impact. * Opportunities for professional growth and advancement. * Continuous training and investment in your development. * Attractive benefits package. If you’re tired of being just another number and want to join a team that truly values your talent, apply now and become a true Nimber.