RECEPTIONIST

Description

Job Summary: ANdAZ Lisbon is seeking a Receptionist to welcome and assist guests with excellence, ensuring a personalized and memorable experience at a luxury lifestyle hotel. Key Highlights: 1. Greet guests warmly, professionally, and with personalized attention. 2. Manage reservations and provide information about hotel services and local attractions. 3. Work at a luxury lifestyle hotel focused on guest satisfaction. Summary ANdAZ Lisbon is looking for a Receptionist to join the Pre\-Opening team. ANdAZ Lisbon, scheduled to open in 2025, will be the newest luxury "lifestyle" hotel in Portugal’s capital and represent a pivotal milestone in Hyatt’s continued growth across Southern Europe — and its first managed hotel in Portugal. The role entails welcoming and assisting guests with excellence, ensuring a personalized and memorable experience aligned with the sophisticated and exclusive standards of a luxury lifestyle hotel. **Key Responsibilities:** * Greet guests warmly, professionally, and with personalized attention. * Process check\-in and check\-out efficiently, ensuring speed, accuracy, and clarity in all communications. * Manage reservations, inquiries, and cancellations via the hotel property management system (Opera Cloud). * Provide detailed information about hotel services, local attractions, and events. * Answer telephone calls, emails, and requests, routing them appropriately. * Resolve guest complaints and concerns promptly and empathetically. * Maintain up\-to\-date records and ensure data confidentiality. * Collaborate with other departments to ensure guest comfort and satisfaction. * Maintain an organized and elegant front desk appearance, ensuring the environment reflects the hotel’s lifestyle concept. * Participate in ongoing training to stay updated on protocols and service improvements. **Skills and Competencies:** * Excellent communication skills, friendliness, and professional demeanor. * Language proficiency, especially in English and Portuguese; additional languages are an advantage. * Strong organizational skills, ability to multitask, and work under pressure. * Familiarity with hotel property management systems (Opera Cloud) is a plus. * Proactivity, discretion, and guest focus. * Effective problem\-solving skills and attention to detail. * Rotating shifts including night hours, always under the supervision of senior management. Qualifications **Education and Experience:** * Proven experience in front office roles at luxury or lifestyle hotels. * Technical or university education in Hospitality, Tourism, or related fields is preferred. If this opportunity interests you and resonates with your profile, go ahead and apply! We look forward to receiving your application! Care connects us to Hyatt: we open doors, welcome you, and care for you. And we offer a wide range of benefits, including: * Long\-term professional growth opportunities; * A motivated and connected team; * 12 complimentary nights (per year) at other Hyatt properties worldwide, as well as rates and discounts for colleagues; * And a company that truly cares. Be part of something bigger. Make a difference in people’s lives. Join a company that values empathy, wellbeing, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked among the world’s best places to work.