Operations Manager

Description

Job Summary: We are seeking an Operations Manager to oversee the end-to-end management of premium tourist accommodations, ensuring excellence for guests and high standards of quality, organization, and profitability. Key Highlights: 1. End-to-end management of premium accommodations, from booking to check-out 2. Focus on continuous improvement of guest experience and profitability 3. Opportunity to implement new processes and standards Operations Manager – Premium / Luxury Short-Term Rentals Porto / Vila Nova de Gaia We are looking for an Operations Manager for premium short-term rentals to oversee the full operation of three tourist accommodations, ensuring an excellent guest experience and high standards of quality, organization, and profitability. We seek someone we can fully entrust with accommodation operations—from booking through to check\-out—ensuring each property consistently maintains the standards of a true luxury accommodation. Key Responsibilities \* End-to-end management of listings on Airbnb, Booking.com, and other platforms; \* Management of reservations, calendars, availability, and pricing; \* Communication with guests before, during, and after their stay; \* Coordination and supervision of check\-ins and check\-outs; \* Handling complaints, special requests, and unforeseen situations; \* Management and response to reviews and ratings; \* Supervision of cleaning teams and vendors; \* Conducting regular property inspections; \* Ensuring consistent adherence to cleanliness, presentation, and comfort standards; \* Laundry management, including bed linens, towels, and bathrobes; \* Inventory control and procurement of amenities, consumables, and necessary supplies; \* Coordination of all preventive and corrective maintenance needs; \* Management and oversight of external vendors; \* Identification of damages, repair requirements, and opportunities for improvement; \* Supervision of furniture, décor, and equipment condition; \* Continuous enhancement of guest experience; \* Monitoring of pricing, competition, occupancy rates, and profitability; \* Proposal of strategies to increase occupancy rate, average daily rate, and revenue; \* Preparation of a monthly performance report for the accommodations. Desired Profile \* Experience in short-term rentals, hospitality, property management, guest relations, or similar roles; \* Preferably experience in 4- or 5-star hotels or premium accommodations; \* Excellent organizational and planning skills; \* High sense of responsibility and autonomy; \* Strong attention to detail; \* High standards regarding cleanliness and presentation; \* Excellent communication skills; \* Ability to simultaneously manage vendors, guests, and multiple properties; \* Problem-solving orientation; \* Sensitivity to hospitality, interior design, and customer experience; \* Good command of English; \* Proficiency with digital tools and booking platforms; \* Availability and flexibility compatible with tourism industry demands. What We Value Most We are not merely seeking someone to respond to bookings. We seek a person who treats the three accommodations as their own—ensuring daily operational excellence, precision in every detail, and delivery of outstanding service to every guest. The goal is simple: transform and maintain our accommodations as benchmark premium/luxury short-term rentals—featuring excellent reviews, high guest return rates, and professional operations. What We Offer \* A stable project with autonomy; \* Management of three properties; \* Opportunity to implement new processes and standards; \* Compensation commensurate with experience and responsibilities; \* Variable component tied to quality, reputation, and performance targets; \* Growth potential aligned with future investments in the short-term rental and hospitality sector. Please send your CV with the subject line “Operations Manager – Premium Short-Term Rentals / Luxury Hospitality” to: Grupoluxuryaesthetics@gmail.com Compensation: €920.00 \- €2,744.03 per month Work Location: On-site