Job Summary: Vila Vita Parc offers a luxury hospitality internship specifically within the Reception Department, covering both front-office and back-office functions, where you will play a vital role in shaping the guest experience. Key Highlights: 1. Commitment to the values and mission of Vila Vita Parc. 2. Impeccable service and exceptional guest experiences. 3. Opportunity for personal and professional growth. Are you considering a career in luxury hospitality? Welcome to Vila Vita Parc, where excellence in service meets the beauty of the sea. We are excited to offer an internship opportunity tailored to your passion for hospitality—specifically within the Reception Department, encompassing both front-office and back-office roles. At Vila Vita Parc, Reception serves as the heart of our operations, ensuring every guest’s experience begins and ends on a high note. As an intern in this area, you will play a vital role in delivering impeccable service and exceptional guest experiences. From reservation management to addressing guest inquiries, your contribution will be essential in upholding our commitment to excellence. **Vila Vita Parc Commitment and Identity:** * Demonstrate a firm commitment to the values and mission of Vila Vita Parc, contributing to the preservation and strengthening of the brand’s reputation and identity across all operational areas. * Represent and promote the Vila Vita Parc brand in all interactions and activities, ensuring that our resort’s quality standards and excellence are consistently maintained and reinforced. **Guest Reception:** * Warmly welcome guests upon arrival, creating a positive first impression and ensuring check-in processes align with our standards. * Assist with daily check-ins and check-outs, ensuring accurate documentation and efficient handling of guest requests. **Reservation Management:** * Manage reservations efficiently, ensuring accuracy and honoring guest preferences via the Property Management System (PMS) – OPERA. * Update reservation records, process cancellations and modifications, and communicate reservation details to other departments as required. **Communication Management:** * Handle telephone inquiries and guest communications professionally and efficiently, providing accurate information and timely assistance. * Manage email correspondence, responding to inquiries, confirming reservations, and promptly addressing guest concerns. **Administrative Support:** * Support back-office operations, including cash handling, financial transactions, and POS closing, ensuring accuracy and adherence to established protocols. * Assist with administrative tasks such as compiling accommodation statistics, managing relevant documentation, and maintaining guest records. **Personal Competencies:** * Adhere to establishment rules regarding personal appearance, hygiene, and workplace environment. * Be flexible and autonomous in your role, capable of adapting to changing circumstances and taking initiative when needed. * Manage stress effectively, maintaining composure and professionalism even during busy or challenging periods. * Accept feedback and use it as an opportunity for growth and improvement. * Integrate into the team’s dynamic, contributing positively to its energy and camaraderie. * Communicate effectively with colleagues and guests, ensuring clear and courteous interactions at all times. In addition to the invaluable experience gained while working alongside our world-class team, you will receive: * Shared accommodation (if applicable). * Meals provided (3 meals per day, 7 days per week). * Transportation assistance (if applicable). * Uniforms and laundry service. * Internship allowance. * Wi-Fi access. **Joining the Vila Vita Parc family means embracing professional challenges, fostering personal growth, and having fun along the way. We are genuinely passionate about people and committed to helping you thrive in your career.**
João Santos
Indeed · HR
João Santos
Indeed · HR
