Job Summary: Vila Vita Parc offers an internship opportunity in Reservations to learn how to manage bookings, optimize revenue, and create exceptional experiences in luxury hospitality. Key Highlights: 1. Internship opportunity in luxury hospitality, Reservations department 2. Learn sales techniques and distribution channel management 3. Mentorship from experienced professionals and personal development Are you considering a career in Luxury Hospitality? Welcome to Vila Vita Parc, where service excellence meets seaside beauty. We are pleased to offer an internship opportunity tailored to your passion for hospitality, specifically in the Reservations role. At Vila Vita Parc, reservations are more than simple bookings—they are the first step toward creating exceptional guest experiences. As a Reservations Intern, you will be at the forefront of this process, learning how to receive reservations according to our established procedures, manage them through our Property Management System (PMS), and apply sales tactics to optimize revenue and occupancy. **Vila Vita Parc Brand and Commitment:** * Demonstrate unwavering commitment to the values and mission of Vila Vita Parc, contributing to the preservation and reinforcement of the brand’s reputation and identity across all areas of operation. * Represent and promote the Vila Vita Parc brand in all interactions and activities, ensuring that our resort’s quality standards and excellence are consistently upheld and strengthened. **Reservation Management:** * Execute reservations in accordance with establishment procedures, ensuring accuracy and adherence to guest preferences. * Manage reservations efficiently via the Property Management System (PMS) \- OPERA, other reservation systems, and email, updating availability and guest information as required. **Sales Techniques:** * Understand sales techniques and tactics—including upselling, overbooking, and yield management—to maximize revenue and occupancy. * Learn how to apply these techniques effectively while maintaining guest satisfaction and operational efficiency. **Communication and Collaboration:** * Communicate effectively with Reception and the Sales Office to ensure seamless interdepartmental coordination and optimize the guest experience. * Collaborate with team members to share information, streamline processes, and achieve common goals. **Distribution Channel Management:** * Learn how to manage various distribution channels, including online travel agencies (OTAs), direct bookings, and corporate accounts. * Gain insights into channel optimization strategies to drive bookings and revenue growth. **Personal Competencies:** * Adhere to establishment guidelines regarding personal appearance, hygiene, and workplace conduct. * Be flexible and autonomous in your role—capable of adapting to changing circumstances and taking initiative when needed. * Manage stress effectively, maintaining composure and professionalism even during periods of high activity or significant challenge. * Accept constructive feedback and use it as an opportunity for growth and improvement. * Integrate into the team dynamic, contributing positively to its energy and camaraderie. * Communicate effectively with colleagues and guests, ensuring all interactions are clear and courteous. In addition to the invaluable experience gained working alongside our world-class team, you will receive: * Mentorship from experienced professionals; * Shared accommodation (if applicable); * Meals provided (3 meals per day, 7 days per week); * Transportation assistance (if applicable); * Uniform and laundry services; * Internship stipend. **Joining the Vila Vita Parc family means embracing professional challenges, fostering personal growth, and having fun along the way. We are genuinely passionate about people and committed to helping you thrive in your career.**
João Santos
Indeed · HR
João Santos
Indeed · HR
