Recovery Manager - French Speaker

Description

Summary: The Recovery Process France Manager is responsible for recovering a portfolio of receivables for BNP Paribas Factor France, acting in accordance with the Group's values. Highlights: 1. Responsible for debt recovery 2. Act with ethics and integrity 3. Contribute to departmental productivity Within the framework of BNP Paribas Factor France’s Domestic, Import and/or Export factoring contracts, the Recovery Process France Manager is responsible for recovering a portfolio of receivables. They report to the Recovery Process France Team Leader. The Manager must carry out their duties responsibly, respecting the values and principles of the BNPP Group – Code of Conduct\- and, in particular, the principles of Diversity and Inclusion. **Business Mission** Follow up with buyers by phone, email or other means to obtain invoice payments;\- Qualify and analyze information obtained from buyers regarding reasons for non\-payment;\- Manage buyer risk by sharing information with the client (the party assigning the receivables);\- Know and apply vigilance rules and instructions established by Compliance and/or the client, both in terms of Financial Security and Client Interest Protection, Market Integrity, Professional Ethics, and Banking and Tax Laws. **Your main activities are** As part of their role, the Manager may be required to: * Conduct follow-up actions by phone/email/other means to qualify invoices; * Handle incoming calls and letters/emails; * Update contact records; * Monitor the assignor’s activity and analyze buyer behavior (typology) to adapt communication and make sound decisions; * Identify non-compliant services or invoicing and inform the assignor of disputes; * Forward high-risk receivables (e.g., buyers in judicial restructuring or fraudulent invoices) to the client’s Legal Department; * Escalate buyer/assignor complaints and assist in resolving them; * Contribute to departmental productivity by proposing improvement initiatives; * Perform other tasks and/or administrative assignments defined by the Team Leader as part of activity monitoring; * Comply with instructions from Compliance and/or clients regarding Anti-Money Laundering, Counter-Terrorist Financing, Tax Fraud, Internal and External Corruption, Market Integrity, Banking and Tax Laws, and implement directives on International Financial Sanctions as well as KYC policy; * Act with ethics and integrity, in accordance with the Code of Conduct and Client Interest Protection. **Profile and skills to success** **Behavioural Skills** * Customer-oriented * Adaptability * Results-oriented * Ability to collaborate / teamwork * Organizational skills * Rigor * Oral and written communication skills **Transversal Skills** * Analytical ability * Ability to develop others and their competencies * Ability to facilitate workshops or meetings **Technical Skills** * Debt recovery * Middle Office operations * Processing operations and data entry **Languages** French (mandatory)