French-Speaking Customer Advisor

Description

Summary: Join our team in Guimarães as a French-Speaking Customer Advisor to deliver exceptional customer service in the banking and insurance sectors, resolving issues within a dynamic environment. Highlights: 1. Provide high-quality assistance to French-speaking customers 2. Accurately manage back-office administrative tasks 3. Identify customer needs and resolve issues efficiently We are actively seeking an enthusiastic and meticulous **French-Speaking Customer Advisor** to join our expanding operational team in Guimarães. In this essential role, you will serve as the primary point of contact for our French-speaking clientele, delivering outstanding customer service in the banking and insurance sectors. If you enjoy problem-solving, interacting with others, and growing within a dynamic and structured environment, this opportunity includes comprehensive professional training from day one to ensure your long-term success. **Key Responsibilities** * Provide high-quality assistance to French-speaking customers via telephone, e\-mail, and digital channels. * Process requests related to banking operations, insurance contracts, billing, and account updates with accuracy and empathy. * Manage back\-office administrative tasks, ensuring precise data entry in compliance with regulatory requirements. * Identify customer needs, resolve issues efficiently, and maintain a high level of customer satisfaction. **Required Profile** * Native or near-native fluency in French (C1/C2 level both orally and in writing). * Basic knowledge of English (minimum B1 level) for using internal tools and corporate communication. * Excellent interpersonal skills, active listening ability, and conflict resolution capabilities. * Legal authorization to work in Portugal (EU citizenship or valid residence permit). * Availability to work 100% on-site at our Guimarães offices. **Work Organization and Schedule** * **Weekly workload:** 40 hours per week (8 hours per day, 5 days per week). * **Production window:** Monday to Saturday, between 7:00 a.m. and 7:00 p.m\. + *Current Banking/Insurance project schedule:* Monday to Saturday, between 7:30 a.m. and 6:00 p.m\. * **Days off:** Fixed Sunday \+ 1 additional fixed or rotating day off during the week. * **Paid initial training:** Monday to Friday, either from 8:00 a.m. to 5:00 p.m. or from 9:00 a.m. to 6:00 p.m\. **Compensation and Benefits** * **Base salary:** €953 gross per month. * **13th/14th-month bonus:** €158 per month. * **Attendance bonus:** €25 gross per month. * **Performance bonus:** Up to €100 gross per month (up to €500 gross for projects involving sales; capped at €100 for back\-office or non-sales projects). * **Meal allowance:** €6 net per working day (approximately €126 net per month for 21 working days). * **Training:** Onboarding accompanied by comprehensive, paid training. * **Work format:** 100% on-site in Guimarães.