Service Manager - Junior

Description

Job Summary: We are seeking a Junior Service Manager to monitor the ATM network, manage incidents, and oversee maintenance activities, ensuring optimal performance. Key Highlights: 1. ATM network incident monitoring and management 2. Remote support for corrective and preventive maintenance 3. Collaborative, dynamic environment with opportunities for personal growth Join **DATA Group**! At **DATA Group**, we make technology simple and accessible, creating innovative IT solutions that help clients worldwide. We are expanding in Portugal and believe that growing alongside leading companies is only possible when we also grow with our talents. Here, people are at the heart of everything we do. We value ideas, encourage creativity, and believe every contribution makes a difference. If you seek a collaborative, dynamic environment full of opportunities to surpass yourself, your next challenge may be with us! Who are we looking for? ##### **Junior Service Manager** Lisbon, Hybrid (3 days per week in the office). **Main Responsibilities:** * Monitor ATM network operations to ensure optimal performance and availability; * Manage incidents, ensuring timely and high-quality resolution; * Supervise and provide remote support for corrective and preventive maintenance performed by technical assistance providers; * Monitor service levels contracted with providers. **Mandatory Qualifications:** * Degree in Information Systems / IT * Knowledge of networks and/or systems, and related monitoring tools/solutions * Proficiency in MS Office tools * Strong oral and written communication skills; intermediate level of English **Desirable Qualifications:** * Experience in monitoring payment terminal or telecommunications networks * ITIL: Service Management * Analytical and problem-solving skills * Ability to prioritize and organize tasks **Location:** Lisbon **Work Arrangement:** Hybrid (3 days per week in the office). Submit your application and join us in simplifying the future!