Technical Consultant - ServiceNow

Description

Summary: The Technical Consultant will design and implement ServiceNow solutions, ensuring controlled and predictive platform implementation while mentoring developers and providing expert guidance to delivery teams. Highlights: 1. Design and implement ServiceNow solutions including HLD and integrations. 2. Architect ServiceNow CMDB, Discovery, Service Mapping, and Automation workflows. 3. Mentor developers and provide expert guidance to delivery teams. The Technical Cosultant will work closely with Process consultant, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams. This role would ensure that business needs around implementation of ServiceNow Platform are in controlled and predictive manner. **Tasks** --------- * Provides High Level Design and technical solutions for ServiceNow implementation. * Design Integrations with ServiceNow such as LDAP, SSO, Integration Hub, web\-services, email and other relevant technologies. * Design and Architect ServiceNow CMDB, Discovery and Service Mapping implementation. * Design and Architect Automation workflows using ServiceNow Orchestrator. * Understands the ServiceNow workflow, Service Catalog and Portal. * Understands technical and functional design requirements for ServiceNow. * Creates prototypes for client engagements \& design / demo POC for new ServiceNow features. * Proactively identifies system deficiencies and recommends solutions. * Understands the necessity of and contributes to coding standards. * Develops internal and external meeting objectives and agendas. * Prioritizes multiple tasks effectively, collaborate with other teams as applicable. * Motivates and mentors developer to build solutions, which fulfils customer requirement. * Assists in enforcement of development deadlines, schedules and quality deliverables. * Follows through with commitments and fosters mutual trust with fellow employees. * Contributes appropriately to conversations and assumes additional responsibility proactively. * Provide guidance or support to delivery teams, guiding and monitoring task completion, sharing expert knowledge and advice without carrying line responsibility. * Encourages fellow team members to make innovative contributions and embrace new ideas **Requirements** ---------------- * Experience in Implementation and Deign of ServiceNow, BMC Remedy, HP Service Manager. * Experience in Design and Implementation of solutions / applications on ServiceNow Platform. * Hands\-on experience in documenting solution approaches and solution diagrams using other tool such as MS\-Visio. * Hands\-on experience with Glide Script, JavaScript, XML, JSON and Web Service APIs. * Able to understand \& parse XML, JSON and other data formats. * Hands\-on Experience \& understanding of Service catalog and service portal. * Exposure to provide L4 support for production issues. * Should have understanding of ServiceNow architecture and access control mechanism. * Understanding of Software as a Service / Platform as a Service. * Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, web services, Integration Hub, email etc… * Subject matter expertise for ServiceNow platform capabilities and applications such as ITSM, ITOM (CMDB, Discovery, Service Mapping \& Event Management), ITAM, ITBM, CSM, GRC