Job Summary: Proactive and personalized service, selling solutions and retaining Resident Customers, including stock management and quotation follow-up. Key Highlights: 1. Proactive and personalized customer service. 2. Business and results-oriented guidance. 3. Human First culture with growth opportunities. #### **Store: Torres Vedras** #### **Your day-to-day** * Deliver proactive, personalized, and mobile service to establish trust-based relationships that ensure Resident Customer retention; * Take responsibility for solution sales to the Customer, anticipating and accurately identifying the Resident Customer’s needs, supporting them in selecting the optimal solution (product + complementary items + service) to meet their needs; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to the Resident Customer; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and top displays, contributing to attractive commercial space design in close collaboration with the Store Logistics team; * Contribute to maintaining high stock quality in your department, ensuring implementation of required action plans to address AVS, non-living items, overstock, and visual stockouts, while guaranteeing effective communication flow with the Store Logistics team; * Follow up on quotations, ensuring contact with the Customer. #### **Who we’re looking for** * Academic qualifications equivalent to 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, with strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate successfully integrated into the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we foster a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
