Summary: Support the implementation, maintenance, and continuous improvement of Pension Brokerage tools and operational solutions, assisting with testing, documentation, and user support. Highlights: 1. Support tools and operational solutions for Pension Brokerage 2. Collaborate with diverse local and international stakeholders 3. Identify opportunities for task simplification and added business value **Description** --------------- * Support the implementation, maintenance and continuous improvement of Pension Brokerage tools and operational solutions in business tools used by the team. * Assist senior colleagues and tool owners in testing, documentation, roll\-out preparation, user support and follow\-up activities related to new or enhanced tools. * Work with Pension Brokerage colleagues to understand operational pain points, recurring issues and improvement opportunities. * Help translate business needs into clear requirements, process documentation and practical improvement proposals. * Contribute to process standardisation, documentation quality and knowledge\-sharing across the team. * Support initiatives linked to automation, AI, reporting, data quality and operational efficiency, always ensuring alignment with WTW standards and governance. * Collaborate with local and international stakeholders, including operational teams, automation teams, software developers and business specialists. * Communicate clearly with users and stakeholders, helping ensure that tool changes are understood, adopted and embedded in day\-to\-day work. * Actively identify opportunities to simplify tasks, reduce manual effort, improve controls and create added value for the business. **Qualifications** ------------------ .
João Santos
Indeed · HR
João Santos
Indeed · HR
