Job Summary: A professional responsible for customer service, process management, and store operations, ensuring customer satisfaction and support across various areas. Key Highlights: 1. Customer welcome and support at multiple service points 2. Management of repair processes, parts orders, and CRM 3. Implementation of security procedures and merchandise control #### **Store: Torres Vedras** #### **Your Day-to-Day** * Ensure excellent customer welcome at any service point; * Receive SPV customers, initiate repair processes and parts orders, and be familiar with procedures and the Saveo tool; * Manage the store’s CRM independently, offering appropriate solutions based on each customer’s situation and coordinating with relevant store departments when necessary; * Independently and effectively manage customer waiting situations, handle customer conflicts, and contribute to full customer satisfaction; * Control the entry and exit of merchandise across different areas and implement anti-theft procedures; * Process payments and returns, strictly adhering to cash and safe handling procedures while applying and taking responsibility for security protocols; * Inform, train, and support Resident Customers in autonomous payment (Self-Service Cashiers or Website); #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Strong customer orientation and sensitivity to customer needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
