Summary: Seeking a Web Service Manager to oversee the smooth and efficient operation of live digital products and drive continuous improvement within the digital domain. Highlights: 1. Ensure smooth and efficient operation of live digital products. 2. Act as the service lead for the digital domain, accountable for performance. 3. Promote a culture of continuous improvement and operational excellence. We are looking for a Web Service Manager to join the team of our client \- a reference company in the retail sector who is creating a new IT Hub in Portugal. What will be your main tasks and responsibilities? * Ensure the smooth and efficient operation of live digital products, coordinating incident, problem, change, and release activities across internal and partner teams;. * Act as the service lead for the digital domain, accountable for performance, supportability, and continual service improvement;. * Manage day\-to\-day service operations for the digital domain, ensuring SLAs and KPIs are met; * Coordinate with vendors, infrastructure, and support teams to resolve incidents and problems quickly and effectively; * Own the change and release calendar for the domain, ensuring stable and coordinated deployments; * Drive root cause analysis and preventive actions for recurring incidents; * Monitor system health, service availability, and performance metrics; * Contribute to service design, transition planning, and operational readiness for new features; * Maintain the knowledge base and runbooks for operational support; * Promote a culture of continuous improvement and operational excellence within the product team. What is required from you? * Bachelor's degree in IT, Business Systems or a related field; * Minimum 03 years of experience in IT service management or support leadership roles; * Experience supporting digital platforms, cloud services, or ecommerce systems; * Strong knowledge of ITIL processes including incident, problem, change, and release management; * ITIL certification or equivalent service management training preferred;. * Ability to manage high\-pressure service situations and coordinate across teams; * Excellent organisational and communication skills; * Fluency in English (both written and spoken). Sounds like you? Send us your CV and let's talk! \#LI\-LC1 Candidate\-se através do website Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/509878/web\-service\-manager