Job Summary: The professional will manage customer orders and inquiries, identify needs, provide information, and follow up on processes until resolution, maintaining professional communication. Key Highlights: 1. Customer orientation and strong communication skills. 2. Organizational ability and autonomy. 3. Attention to detail and professional resolution of situations. Responsibilities * Respond to customer requests and inquiries * Register contacts and requests in the system * Identify the needs of each customer * Provide information about procedures and services * Follow up on open orders * Update contact data and history * Forward specific cases to the responsible department * Follow each order through to its resolution * Maintain professional communication with customers Desired Profile * Strong oral and written communication skills in Portuguese * Customer orientation * Organizational ability * Proficiency with computers and digital tools * Ability to professionally resolve situations * Autonomy and sense of responsibility * Attention to detail Prior experience in customer support, client service, customer service, or technical support is highly valued. We Offer * 100% remote work in Portugal * Initial training * Support during onboarding * Defined tools and procedures for job performance * Opportunities for growth within the team **Work Location:** Remote – Portugal Benefits: * Childcare allowance * Flexible working hours * Health insurance * Transportation allowance Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
